Outreach & Engagement Specialist

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Job Summary:

The Outreach & Engagement Specialist is responsible for outreaching to prospective clients and their families to screen and introduce the ECM benefit available to support a whole person care approach to improving health outcomes and addressing social determinants of health. The goal is to demonstrate to prospective members the benefit of enrolling in ECM in order receive assistance in coordinating all primary, acute, behavioral, developmental, oral, social needs and long-term services and supports for members wellbeing.

The Outreach & Engagement Specialist is an energetic, outgoing self-starter and able to work independently. Relationship building is a key skill for the Outreach & Engagement Specialist. The Outreach & Engagement Specialist must be skilled in developing a rapid rapport with potential clients. They must be flexible, possess excellent organizational and time management skills. The Outreach & Engagement Specialist must operate from a strengths-based and “whatever it takes” perspective. This role requires significant flexibility and must manage an array of duties and assignments for the ECM program.

Requirements:

• Minimum of high school diploma or GED.
• Minimum of 6 months related experience and/or training working with underserved or difficult to reach populations.
• Must have lived experience of navigating systems of care (some examples include: medical; housing; mental health, substance use, regional center, education etc.) for self or a loved one.
• Bilingual Spanish required (verbal and written skillset).
• Valid California driver’s license; current automobile insurance; have and maintain a clean driving record acceptable to the organization’s insurance company; have immediate access to his or her vehicle during work hours.

Position Location: North Hills, CA

Salary Range: $20.09 up to $29.36 per hour

Additional $2.00 per hour bilingual Spanish differential.

Hybrid work schedule and service delivery via telehealth available.

Flexible schedules are available upon successful completion of introductory period.

Eligible employees may request up to 5 days of Paid Time Off to study for their licensure.

Penny Lane Centers offers competitive salaries and benefits. Please visit www.pennylane.org to see a complete list of perks and benefits. Medical benefits are effective the first of the month upon hire, not to exceed 31 days.

Equal Employment Opportunity.

Penny Lane is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (Protected class) including, but not limited to race; religious creed; color; national; origin; ancestry; physical disability; mental disability; medical condition, including genetic characteristics; genetic information; marital status; sex; pregnancy’ child birth or related medical conditions; actual or perceived gender; gender identity or expression or sexual orientation. Our management is dedicated to ensuring the fulfillment of this policy with respect to hiring, placement, recruitment advertising, pay and other forms of compensation, training and general treatment during employment.