Outreach & Data Entry Specialist

Wayside Recovery Center is seeking an Outreach & Data Entry Specialist.  This person will collect client data using interview tools such as the NOMs, GPRA data, conduct trauma-informed phone and in-person interviews for Wayside clients, perform DATA ENTRY into state and federal databases, track client evaluation timelines, and assist the Evaluation Manager with reporting.

This position is hourly, full-time at 40 hours per week and offers a hybrid work model.

Responsibilities & Essential Functions:

• Track multiple evaluation timelines for clients across sites and post discharge.
• Communicate and coordinate with staff to complete evaluations adhering to grant guidelines.
• Accurately enter and submit client data as required by each grant into the corresponding database.
• Audit data to ensure accuracy and identify areas for improvement.
• Work closely with Evaluation Manager to assist in grant reporting activities.
• Conduct trauma-informed client phone and in-person interviews at several intervals in client’s Wayside care experience.
• Work to collect NOMs, GPRA, and other consumer information from Wayside clients.
• Other duties as assigned.

Qualifications & Skills

• Must be 18 years or older.
• Excellent communication customer service, and interpersonal skills
• Organizational and excellent computer skills essential.
• Ability to work on multiple tasks/projects and be flexible.
• Ability to relate to women of diverse economic and cultural backgrounds.
• Must be able to pass DHS background study and meet applicable requirements and regulations.

Education and Experience

• High school diploma or GED
• Experience working with databases and entering data accurately and efficiently.
• Microsoft Office & Excel proficiency.
• Bachelor’s degree in behavioral health science or related field preferred.
• Experience conducting interviews or focus groups preferred.
• Individual with lived experience with substance use disorder or mental health preferred.
• Experience working with SQL coding and/or report building preferred.

Physical Requirements

• Must be able to lift up to 25 lbs.
• Must be able to sit for an extended period of time.
• Must be able to use a computer and phone for an extended period of time.

Compensation:  $20-22/ per hour

Benefits:  Benefits effective first of the month following date of hire. 

• Health, dental, and vision and voluntary life insurance
• Employer paid short-term and long-term disability.
• Employer paid $50,000 life insurance policy.
• Generous PTO plan starting first pay period.
• 8 paid holidays
• Floating holidays
• 403(b) retirements savings with agency 4% match after one year of employment.  Fully vested after 1 year.

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