Outreach And Enrollment Manager

Who We Are:

NatureBridge provides best-in-class environmental science education experiences for more than 30,000 students and their teachers every year in the world's best classrooms: our National Parks. Our mission is to connect young people to the science and wonder of the natural world, igniting self-discovery and inspiring stewardship of the planet. Through our programs, students explore the outdoors, connect with their peers, discover themselves and develop a lasting relationship with science and the environment around them.

What You Will Do:

As the Outreach and Enrollment Manager, you will be responsible for managing customer relations from prospecting through contracting phases for environmental science and conference programs. You will collaborate with the Director of Outreach and Enrollment to meet annual sales goals for the Olympic campus and work as part of the NatureBridge Sales Team to meet the collective sales goal for the entire organization. You will also work closely with campus operations staff to ensure smooth program logistics and an excellent customer experience. 

This is a remote position for a candidate in the Seattle Area or the Olympic Peninsula.

Your primary job will be to:

Manage relationships with customers both new and returning from lead phase through contract collection: 

• Cultivate local, regional and national customers, managing a pipeline of potential leads comprising teachers, administrators, parents and conference group coordinators.  

• Develop and expand a client base by responding to customer inquiries, cold calling, presentations, and tours.   

• Generate proposals, negotiate contracts, and create contracts and invoices for customers.   

• Staff exhibits at conferences and events.  

• Support a culture of responsiveness and customer service.  

Track customer relationships and customer progression through the sales pipeline:  

• Manage lead tracking and follow-up through the administration of the CRM application (Salesforce).  

• Maintain data integrity in Salesforce through accurate and consistent data entry.

• Manage collection of contracts and deposits in coordination with the accounting department.

Coordinate with program staff to ensure a seamless customer experience and smooth campus operations:

• Collaborate with program managers to ensure consistent customer service and clear handoff of customer information after sale is complete.  

• Maintain the program calendar for all campus events.  

Perform other duties as assigned by supervisor.

Compensation:

• $50-55,000 annual salary

• Medical, dental and vision insurance

• Option for a 403b retirement plan with employer match after six months

• Generous paid vacation, training days and sick leave

• Other benefits include Employee Assistance Plan (EAP), Flexible Spending Account (FSA) and more

Who You Are:

We are looking for candidates who have:

• Well-organized and self-directed with knowledge in all areas of sales.
• Strong customer service mindset and experience.
• Exceptional oral communication and presentation skills, with the ability to effectively communicate NatureBridge's vision and competitive advantage.
• Proven success in meeting and exceeding sales goals.
• Ability to read, analyze and interpret complex legal and financial documents.
• Strong computer skills including Microsoft Office, Google suite applications, and Salesforce. 
• Willingness to travel and work occasional evenings and weekends.
• A commitment to the NatureBridge mission to connect youth to nature.
• Demonstrated commitment to equity and inclusion in the workplace. We especially encourage you to apply if you are a member of (or have extensive experience working with people from) any communities that are impacted by the historic and current system of oppression that has limited access to environmental education, or the outdoors in general.
• Bachelor's degree or equivalent experience with at least four years of applicable industry experience.

If you are interested in the role and do not meet every requirement listed, please still apply! We are interested in applicants with unique lived experience and skill sets.

*All NatureBridge Employees are required to complete a background check in order to be eligible for employment.

Why should you join the NatureBridge team?

• We are a mission-driven organization that values your contributions and supports you in making a positive impact on young people and the environment
• You will get to work in a beautiful natural setting with other dedicated staff who are passionate about the environment
• Work on a friendly and collaborative team across multiple NatureBridge Campus locations

NatureBridge is an Equal Opportunity Employer, and does not discriminate based on any protected category, including, but not limited to, race, color, religion, gender, gender expression (including transgender expression or pregnancy), political affiliation, age, immigration status or disability. We encourage qualified applicants from diverse backgrounds to apply. Please let us know if you require any accommodation. 

How To Apply:

Submit your application to our Online Career Portal. Please include a cover letter that explains your skills and experience and how they set you up for success in the position. Address your cover letter to Director of Outreach and Enrollment, Ashlee Dahlberg. Applications will be due April 15, 2024