Outpatient Program Manager

MISSION:

“The Child Abuse Prevention Council PROTECTS children and STRENGTHENS families through awareness and outcome-driven programs, delivered with compassion.”

BENEFITS:

• No Cost Medical Benefits for Employee

• Clinician Tuition Reimbursement – beginning July 2022

• Paid Holidays / Sick Pay

• Generous Paid-Time Off – accruals increase with tenure

• Vision / Dental Insurance Options

• Retirement Saving Plan (403B) – agency matches up to 3% on 1st year workiversary

• Staff Recognitions – Spot Awards, Employee of the Month

• Business Casual Office Environment

• Monthly Staff Gatherings / Team Culture

• 501(c)(3) Designation – you’re able to apply for PSLF Loan Forgiveness

• Employee Assistance Program (EAP)

• Employee Discounts – LifeMart

JOB SUMMARY:

Under general supervision, this position oversees both the children & adult Outpatient programs & contracts with Behavioral Health Services. This position performs complex administrative work in the management of multiple funding contracts in the Clinical Services department. This includes but is not limited to overall program management, work prioritization and assignment, budgeting, staff supervision, reporting as required by laws and funding contracts, and direct services as assigned/required. As a member of the CAPC’s Cabinet Management Team, the Program Manager will demonstrate leadership, accountability, integrity, credibility, and an uncompromising commitment to the vision and mission of the agency.

MINIMUM REQUIREMENTS / QUALIFICATIONS:

Education:

Graduation from an accredited four-year college or university with major course in social services or a closely related field. Master’s degree in related field and ASCW/AMFT or LCSW/LMFT required. Employment contingent upon active BBS registration at all times. For ACSW and AMFT registration, employee must show a continued commitment to completing hours and seeking licensure.

Experience:

Four years of relevant experience working with children and families or social work case management. Experience must include no less than at least two years of staff and/or volunteer supervision.

Description of Duties:

1. Have a solid working knowledge of all the rules, regulations, and laws that apply to the funding contracts and ensure that procedures are put in place for staff to meet the contractual obligations/requirements of the contract.

2. Provide administrative supervision, scheduling, guidance/support/discipline to staff, clients and families (as needed) participating in either programs.

3. Participate in clinical supervision as appropriate.

4. Maintain ongoing dialogue with Clinical Consultant to address clinical supervision issues related to staff skills, needs, etc.

5. Demonstrate sound judgment related to all program requirements, staff supervision, contract management, etc.

6. Demonstrate strong knowledge of child and human development; especially issues related to child abuse, intergenerational patterns of trauma and Adverse Childhood Experiences (ACEs).

7. Oversee and coordinate services provided.

8. Assure program continuity, quality and compliance as it relates to either funding stream’s regulations, policies, etc.

9. Strategically analyze any challenges within a program to ensure contract obligations are met financially, operationally and otherwise. Develop tools, trackers, procedures, spreadsheets and other strategies necessary to achieve contract compliance and achievement.

10. Attend all partner and grant source meetings as appropriate & establish positive working relationships with grant sources, etc.

11. Prepare all reports as required by funding sources, Executive Director, Program Director and Clinical Director in a timely and accurate fashion.

12. Consistently evaluate strategies to improve staff productivity rates & performance.

13. Promote and maintain a sense of teamwork between program staff, other CAPC staff, volunteers, Board members, and other individuals relevant to the successful operation of each program.

14. Represent the agency in a consistently professional manner, always modeling a commitment to the agency’s Mission and Values.

15. At the direction of the Executive/Program/Clinical Director, aggressively seek out funding for, and work with other CAPC staff and community partners to develop programs consistent with the goals and objectives of the Council.

16. Supervise and/or provide direct client services, approve service and case plans, and reports for each client.

17. Maintain case files on a daily basis and assist with any related statistical and/or evaluation components.

18. Supervise the daily maintenance of program databases to ensure successful audits, smooth operations of the programs, etc.

19. Assist the Clinical Director as requested. Other duties, both program-specific and CAPC related, as assigned.

20. Monitor budget expenditures to ensure that all spending for either program is within the guidelines of the proposed scope, budget narrative, etc. Work with Executive level management to propose any budget modifications.

21. Network with other community agencies and participate when requested, in community and health fairs and other events designed to promote CAPC programs.

EOE:

CAPC hires and promotes employees regardless of race, color, religion, ancestry, national origin or ancestry, age, gender, sexual orientation, marital status, medical condition or physical handicap or any other characteristic protected by applicable federal, state, or local law. CAPC is an equal opportunity employer.