Outpatient Admissions Coordinator

Odyssey Behavioral Healthcare believes that each person deserves the opportunity to embark on a new journey to reach their optimal level of health. Odyssey’s network of behavioral healthcare services provides support to individuals throughout their journey by combining compassionate, evidence-based treatment with concierge-quality amenities.

Currently, we operate distinct psychiatric treatment locations and offer continuum of services for complex psychiatric, dual diagnosis, substance use, and process addictions within our Psychiatric Network. Additionally, our Eating Disorder Network is dedicated to serving adults and adolescents of all genders and specializes in the full array of eating disorders diagnoses and co-occurring conditions within a robust continuum of services

The Outpatient Admissions Coordinator requires flexible hours and has primary responsibility for all front-end functions, including fielding inquiries, conducting clinical screenings, and scheduling client admissions to appropriate treatment facilities. The Admissions Coordinator shall receive all referral calls and web inquiries, handle them courteously and appropriately, and enter them into the appropriate databases. The Outpatient Admissions Coordinator is responsible for facilitating admissions into the PHP, IOP, and Virtual IOP levels of care with potential clients, families, and referral sources. The Outpatient Admissions Coordinator shall coordinate all front-end activity with the Office Coordinator and Executive Director at the relevant Outpatient Center(s).

Relationships and Contacts

Within the organization:

• Reports to Director, Outpatient Admissions
• Provides pertinent treatment information to local Outpatient Center staff

Outside the organization:

• Communicates with referents and/or caregivers, providing updates as needed
• Communicates with the general public

Essential Responsibilities

• Handles inquiries appropriately and effectively, communicating knowledge of all programs, prices, level of care, and admission protocols.
• Presents overall key program talking points, features, and benefits, for designated Outpatient locations.
• Utilizes appropriate bonding techniques to establish rapport, build relationships, and enhance customer service and support.
• Communicates with referents, clients, and families appropriately and effectively. Uses the referral process to build relationships with new referents and engages in collaboration with referents.
• Assesses all for potential admissions and makes LOC determinations based on treatment needs and refers to the appropriate level of care.
• Completes all required paperwork to facilitate a smooth admission process into all levels of care.
• Plans and coordinates all admissions and acts as the “concierge” to ensure that the admissions process proceeds smoothly.
• Communicates clinical and treatment needs of potential admissions to the clinical team.
• Follows up on all open referral calls/cases with the potential resident, family, referent, and/or marketing team member until the case is closed or admitted.
• Facilitates communication with designated Outpatient Office Coordinator and/or Outpatient Executive Director as needed for each admission.
• Ensures follow-up with referral sources following admissions, discharges, and during the treatment process.
• Assists with conferences and marketing activities and facilitates referral development contacts in coordination with the Business Development Team. Attends conferences as requested.
• Ability to work remotely, making full use of software platforms to effectively communicate with onsite teams.

Education and Experience

• Bachelor’s degree required. Master’s degree in counseling or social work field preferred.
• Minimum of three (2) years’ experience in the mental health field.
• Requires valid State Driver’s License.

What we offer

• Multiple Development Pathways
• Company Supported Continuing Education & Certification
• PPO & HDHP Health Plan Options
• Flexible Dental & Vision Plan Options
• 100% Company Paid EAP Emotional Well-Being Support
• 100% Company Paid Critical Illness (with health enrollment plan)
• 100% Company Paid Life & ADD
• 401K with Company Match
• Company-Sponsored HSA, FSA, & DSA Tax Savings Accounts
• Six Annual Paid Holidays Plus One Floating Holiday
• Generous Team Member Referral Program

Odyssey Behavioral Healthcare reserves the right to modify, interpret, or apply this job description in any way the organization desires. This job description in no way implies that these are the only duties, including essential duties, to be performed by the employee occupying this position. This job description is not an employment contract, implied or otherwise. The employment relationship remains “At-Will.” The aforementioned job requirements are subject to change to reasonably accommodate qualified individuals with disabilities.