Admissions Coordinator

Freeman Recovery Center, LLC

Freeman Recovery Center is here for those struggling with addiction and co-occurring mental health disorders. We now have 40+ properties where we can help up to 250 clients at one time.

Mission:

Freeman Recovery Center provides the highest level of care to individuals who are living with substance use and mental health disorders. Using evidence-based practicesand individualized, compassionate care, we equip people with the skills and resources to achieve lifelong recovery.

Vision:

We strive to increase access to the entire continuum of care while raising the bar for the quality of safe, effective care. We advocate treating patients as whole people, helping them attain mental, emotional, physical and spiritual recovery in addition to life-long sobriety.

Admissions Coordinator

Job Purpose: The Admissions Coordinator will work with prospective patients, referral sources, and new patients to ensure each patient is provided with the appropriate screenings and support during the admissions process.

Responsiblities:

• Obtain all necessary information and documentation from the prospective patient to begin the admissions process
• Coach prospective patients on what to expect in treatment, answer all questions of the patient/family/referent, and support the patient in the decision to receive treatment however possible
• Work closely with business development representatives to follow-up on prospective patients
• Answer incoming calls from prospective patients, families, and referral sources
• Maintain a positive rapport with referral sources and communicate effectively with them during admissions process
• Obtain medical and clinical approval of prospective patients based on medical documentation
• Manage incoming fax referrals inbox. Ensure we are checking the insurance before sending to medical for review, contacting case manager/referral source to let them know the referral has been received and being sent over for review, or if we cannot accept the insurance, etc.
• Forward all records faxed in within an hour during business hours - monitor throughout the day real time with a threshold of at least every hour
• Follow up on leads that we were unable to reach or make contact with (list and contact information provided daily by admissions supervisor) and note any attempts and updates
• Using VOBS and Hansei, verify insurance coverage and benefits
• Once approved or denied by medical, ensure case management is updated on deniels and provided option of helping with referral, schedule Zoom or request any addition records based on medical feedback, and if it is ready to be scheduled, scheduling.
• Routinely calling referrals and hospitals for relatioship development
• Scoring phone calls
• Assist with patient retention efforts, as-needed
• Uphold policies and procedures related to patient confidentiality under HIPAA and 42CFR at all times
• Weekend, evening, and on-call work may be required, as-needed

Education and Experience required (If applicable):

• GED or high school equivalent required
• 2+ years of experience in Admissions
• Certified Peer Recovery Specialist designation, or equivalent, preferred
• Knowledge of Mental and Behavioral Health
• Knowledge of Substance Use Disorder Recovery and Treatment
• Excellent skill in listening, communication, time management, and professionalism

Job Type: Full-time

Pay: $17.00 - $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Healthcare setting:

• Rehabilitation center

Medical specialties:

• Addiction Medicine

Schedule:

• 8 hour shift
• On call
• Weekends as needed

People with a criminal record are encouraged to apply

Ability to commute/relocate:

• Dickson, TN 37055: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Addiction: 1 year (Preferred)

License/Certification:

• Driver's License (Required)

Shift availability:

• Day Shift (Required)
• Night Shift (Preferred)
• Overnight Shift (Preferred)

Work Location: In person