Outlet Store Manager

Come join the team that is reinventing home! Wayfair is hiring a General Store Manager for our new returns Outlet retail store in Greensboro, NC! If you are looking for rapid growth, constant learning and dynamic challenges, Wayfair's Outlet store might be the future home for your career.

• As an employee of Wayfair, you will receive an employee discount on Wayfair.com
• Full medical, dental, vision 
• Matching 401k
• Employee discounts through Wayfair's Benefit Hub
• Competitive compensation

What you'll do:

• As an authentic brand ambassador for the Wayfair family, lead and create a best in class customer experience by connecting them with the world's biggest and best home online assortment brought to life in our stores.
• Master our brand story and be able to share our brand with polished communication, personal appearance and professionalism.
• Capable of effectively handling impromptu visitation from the press, investors or other key stakeholders
• Provide leadership to the team and meet or exceed budgeted sales, payroll, and controllable expense goals.
• Maintain leadership presence through effective floor management and resource allocation.
• Identify customers' needs, and balance with operational requirements to meet customer experience standards.
• Amplify the Wayfair brand family by building a high performing customer centric team, and actively introducing them to all channels - online, app and stores..
• Motivate and train all associates in sales, customer service, operations, and product knowledge, utilizing all resources.
• Foster and instill a culture of accountability and continuous feedback to promote a profitable, positive, and dynamic environment.
• Consistently recruit, hire, and retain a salesforce that delights and inspires our customers while driving sales.
• Identify talents and develop skills within the team to enable succession planning
• Build a talent pipeline, both internal and external, to deliver budgeted sales and best in class customer experience
• Perform opening and closing routines and provide supervision to ensure the store is meeting financial goals and associates are providing best in class service to our customers. 
• Effectively manage store operations, maintain appropriate inventory levels, and maintain visual merchandising standards required by Wayfair and Tanger Outlets
• Utilize sales analytics tools to drive store profitability and growth in a way that supports the success of the overall brand.
• Develop, lead, and deliver a long-term sustainable plan for growth, visitation and profitability in the market.
• Lead a team to always use good judgment by demonstrating a culture of ethical conduct, security, and compliance.
• Champion and campaign for a resolution oriented environment for your team.
• Identify and share opportunities to innovate, improve, and simplify processes to ensure operational excellence.
• Know and assess the competition and retail evolution by leveraging insights and feedback to deliver results.
• Live by, emulate, and guide by our People Principles daily. 

What you'll need:

• 4+ years of general management experience.  
• Brick & mortar retail experience in furniture or home goods preferred.
• Exceptional analytical, problem-solving and decision-making skills.
• Proven ability to motivate, influence and inspire yourself and others.
• Track record of thriving in a fast paced and changing environment.
• Technical acumen to learn necessary software; experience with Excel, Google Cloud G Suite, including Docs, Sheets, Slides, and Forms preferred.
• Ability to process information and merchandise through a computer system and POS register system (Lightspeed). 
• Full time associates may need to work nights, weekends, and holidays on a rotating basis. 

Essential Functions:

• On-site presence at a physical location
• Excellent verbal communication skills.
• Excellent active listening skills.
• Excellent sales and customer service skills.
• Ability to operate and learn the stores point-of-sale system
• Technical acumen to learn necessary software; experience with Excel, Google Cloud G Suite, including Docs, Sheets, Slides and forms preferred.
• Ability to process information and merchandise through a computer system and POS register system. 

• While performing the duties of this job, the employee is frequently required to stand, walk, talk and hear. The employee frequently is required to handle, or feel and reach with hands and arms. The employee is occasionally required to sit; regularly climb or balance; and frequently stoop, kneel, crouch, or crawl. The employee must regularly, frequently or occasionally lift and/or move up to 50 lbs
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

At Wayfair and our family of brands, we strive to provide our employees with a work schedule that protects their work/life balance and takes their scheduling preferences into consideration. Please understand due to the nature of the retail industry, your shift schedule will vary. However, we will work to provide you with your schedule a minimum of 2 weeks in advance, and you will have the opportunity to trade with teammates as needed.

Our store hours are Monday-Saturday 10:00AM - 9:00PM, and Sundays 10:00AM - 7:00PM. Employee shifts may include an hour before or after store hour. 

*Employment to this role will be contingent on successful completion of a background check