Serves as primary supervisory member of a team responsible for the operation and maintenance of the campground and gate areas, including staffing, and campground reservations, Maestro records, resort guest registration and satisfaction, and general upkeep and maintenance of these areas. This position ensures that all operations are handled in an efficient and effective manner. Assists Outdoor Services Manager in development of long- and short-term goals, employee development, budget, purchasing, and training.

• Must be well groomed, with nametag on at all times while working on the property.
• Must be well-mannered, display helpful attitude, greet guests when encountered show appreciation to the guest for being at the Campground and Resort, show willingness to always help guests.
• Supervises, coordinates, and participates in all activities related to the campground and front gate. Develops schedules and ensures adequate coverage of area based on business levels. Participates in these activities, to include, working counters, renting sites, input of reservations, custodial work, etc. Train and develop employees in all areas of the operation. Operates within the set policies of the Resort.
• Maintains adequate inventories, requisitions for and orders appropriate stock levels for materials needed by this operation, i.e. cleaning supplies, uniforms, firewood, paper products, etc. Maintain effective cost controls in these areas.
• Coordinates all aspects of the campground and gate operations, including checklists, pricing opportunities, packages, light custodial and maintenance work, and maintenance contract.
• Maintains accurate records of all guest transactions. Manages monetary transactions and provides accurate back-up to Accounting department.
• Write letters, reports, and correspondence to patrons, as needed. Ensures that all documentation pertaining to these areas is correct and meets resort standards prior to publication.
• Inspects all areas of responsibility to ensure that area is a clean and safe environment. Maintains daily logs for inspections. This includes all facilities within the campground and pavilion areas.
• Plan and keep cost records. Establish budget controls to ensure profitable operations. Reviews monthly P&L statements with department manager and comments on operations. Maintains usage statistics. Provide input on yearly budget and 30-60-90 day forecast.
• Assists in the development of long- and short-term goals. Provides input on progress of attaining these goals. Makes recommendations to improve operations. Makes in-field adjustments to daily assignments. Reviews campground and gate specific conditions daily and adjusts operations accordingly.
• Participates in interview, review, and discipline processes. Initiates review processes for all employees. Initiates disciplinary processes and presents to the Outdoor Services Manager. Reviews time edits and makes changes, as needed. Holds daily, weekly, and monthly meetings as needed to keep staff informed. Works within current resort HR policies.
• Devises and implements programs to increase customer quality and service.
• Participates in appropriate meeting relating to this department. This includes weekly resort staff meeting, Outdoor Services management meeting, safety meetings, CEO meetings, and special event discussions.
• Develop and maintain campground, and Welcome Gate historical data.
• Performs light custodial operations on grounds and buildings, i.e. cleaning and stocking restrooms/bath houses, sweeping stones from paths, trash collection, mopping floors, etc. Uses mops and brooms.
• Implement coordination within the campground and their interfaces with all other departments.
• Reports problems encountered on site to Outdoor Services Manager immediately. Takes appropriate steps to address emergency situations.

• To assist other departments as required.
• Will perform additional duties as requested by the Director of Rooms or the General Manager.

• 3 seasons of Experience in Retail Operations, Lodging, or Customer Service is required. Prefer experience in similar industries, i.e. Parks and Recreation, Campground.
• AAS Degree in Business, Management, Finance, or Parks and Recreation is helpful. Desire to further develop knowledge and education base is required.
• Proven leadership qualities.
• Must be service oriented.
• Ability to communicate in written and oral forms.
• Ability to operate personal computers.
• Ability to work independently and in a team setting.
• Ability to interact well with others in a professional manner.
• Ability to learn new equipment and procedures.