Outdoor Pool Guest Services

TITLE: AQC GS Associate (FLSA non-exempt) R3.07

SUPERVISOR: Aquatics Manager

EDUCATION &
EXPERIENCE: Previous experience providing guest service preferred.

QUALIFICATIONS: Must be able to follow direction and work your schedule.

SUMMARY: Responsible for providing excellent guest service in all operations of the Aquatic Center. Operations include: admissions, concessions, special events, guest service, slide dispatch, custodial, and safety.

HOURS: Vary on daily basis. (Weather permitting)

ESSENTIAL FUNCTIONS:
1.) Demonstrate the ability to provide excellent guest service.
2.) Ability to remain calm and in control under fast paced working conditions.
3.) Maintain a neat and well-groomed appearance.
4.) Enforce facility and pool deck rules and regulations as indicated in manuals or any additional rules that may be instituted from the Coordinator on duty.
5.) Maintain clean and organized equipment and work areas throughout the Aquatic Center.
6.) Maintain clean and organized guest areas throughout the Aquatic Center.
7.) Ensure efficient and friendly service to meet the expectations of the guests.
8.) Meet and greet every guest with a smile and assist them as needed.
9.) Set-up and break-down all equipment and guests areas.
10.) Assisting in Aquatic Center special events.
11.) Maintain proper cash control procedures.
12.) Handle all incoming phone calls and provide accurate information.
13.) Ensure that F&B stock is properly maintained at each station and recorded on the Daily Inventory List (DIL).
14.) Maintain all Illinois Health Department sanitation regulations and policies.
15.) Performs the job safely and in compliance with Park District policies, procedures, work and safety rules.
16.) Supports & exhibits the established organizational values of respect, communication, integrity, innovation, recognition, continuous learning, fun, empowerment and people.
17.) Work as scheduled.

MARGINAL FUNCTIONS:
1.) Attending additional in-service staff training for reviewing operating procedures, changes, and guest relations.
2.) Perform other duties or special projects as assigned.

PSYCHOLOGICAL
CONSIDERATIONS: Employee must maintain a positive working relationship with subordinates, co-workers and the general public.
Employee must posses the ability to deal with guests, staff and job responsibilities under stressful conditions.

PHYSICAL
DEMANDS:

Sitting.............................................frequently
Walking.............................................frequently
Strength.....................................medium (20-50 lbs)
Climbing..........................................occasionally
Balancing.........................................occasionally
Stooping..........................................frequently
Kneeling..........................................occasionally
Crouching.........................................frequently
Crawling...........................................occasionally
Reaching............................................frequently
Handling............................................frequently
Fingering...........................................frequently
Feeling.............................................frequently

ENVIRONMENTAL
CONSIDERATIONS: Employee may be exposed to natural and potentially extreme weather conditions.
Employee may be exposed to chemicals or other potentially dangerous materials utilized in the manufacturing of arts and crafts or routine maintenance supplies.
Employee may be exposed to noise distractions from employees or equipment operation in adjacent work areas.

COGNITIVE
CONSIDERATIONS: Employee must possess the ability to follow directions, communicate verbally and in writing.
Employee must possess good organization skills and the ability to read and understand printed material.
Employee must use good safety awareness and judgment in all aspects of the position.