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Form of workSupplyHouse.com, a rapidly growing e-commerce company in the plumbing, electrical, and HVAC space, is looking for an Outbound Managerto join our Nevada Fulfillment Center! If you are looking for a career that will allow you to motivate team members and support management, this is the job for you!
Job Type: Full-Time, Exempt
Location: Reno, NV
Shift: Monday through Friday, from 11:00am to 7:30pm PST
Salary: $70,000 - $100,000 annually
Please note training will be Monday through Friday, from 6:00am to 2:30pm PST for 2-3 weeks!
Responsibilities:
- Oversee all processes and procedures for outbound operations including picking and packing
- Ensure the picking and packing teams are staffed appropriately in order to operate at peak efficiency and complete all assigned tasks on a daily basis
- Managing the work performance of each member of the outbound leadership team to ensure productivity standards and KPI metrics are consistently being met
- Identifying, leading, and supporting continuous initiatives that improve customer service, accuracy, and productivity while reducing operating cost
- Determining the root cause of process opportunities, addressing issues and piloting resolutions to standard
- Partnering and communicating with management/leadership to ensure alignment of objectives, problem solve, provide operational updates, and develop new operational procedure and strategies
- Delivering performance reviews and conducting monthly check-ins with each member of the outbound leadership team to establish rapport and provide feedback
- Addressing performance-related incidents that arise and recommending a course of action on all disciplinary and personnel issues
- Training and developing team leads and associates through coaching, mentoring, and effective communication to develop a strong culture of employee engagement
- Attending and participating in the HR Leadership meetings
- Creating and promoting a safe working environment for all employees while developing a safety culture in which an employee feels safe and comfortable in their areas of responsibility
Requirements:
- At least 3 years of outbound leadership expe...
