Outbound Call Center Representative

Call Center Agent

Contract - starting ASAP in November till 31st Dec 2023

Responsibilities: -

• Handle high-volume cold calling in a professional and courteous manner
• Provide excellent customer service by addressing customer inquiries, resolving issues, and providing appropriate solutions specially in a healthcare Call Center environment
• Utilize phone etiquette skills to ensure clear and effective communication with customers
• Identify customer needs and upsell products or services when appropriate
• Proactively make 60-80 calls per day to potential patients, introducing them to our program offerings.
• Articulate the value and advantages of the programs, customizing discussions to address individual patient needs.
• Respond to patient inquiries, clarify program specifics, and encourage enrollment.
• Accurately record call details and patient responses in the CRM system.
• Diligently follow up with potential enrollees to assist through the sign-up process.
• Participate in regular training and meetings to stay informed about program updates and outreach tactics.
• Maintain accurate and detailed records of customer interactions and transactions
• Collaborate with team members to achieve individual and team goals

Skills:

- Strong customer service skills with the ability to effectively communicate with customers

- Proficient in English, both written and verbal

- Knowledge of phone etiquette to ensure professional and courteous communication

- Sales experience is a plus, with the ability to upsell products or services

- Ability to analyze customer needs and provide appropriate solutions

- Excellent communication skills to convey information clearly and concisely

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