Originations New Product Quality Assurance Specialist

Requisition Number - OMF-REQ-0001636
Number of Resources - 1
Start Date - 1/1/2024
End Date - 6/30/2024
Work Location - HQ_Wilmington DE Management Office (1011 Centre Rd Ste 402, Wilmington, DE 19805)
Estimated Total Expense Amount Per Resource--
Requisition - StatusOpen Job Description Type of Service - Corporate/Central
Job Title - Originations New Product Quality Assurance Specialist
Job Description

OneMain Financial is the country's largest lending-exclusive financial company, proudly serving millions of customers with safe, affordable and transparent installment loans. Our customers turn to us every day-online and at over 1,400 branches in 44 states-to help them take control and improve their financial lives . It's all about doing the right thing-a mission that hasn't changed for more than 100 years.
"" Provide routine and clerical support for the Income Linked Lending Pilot
" Audit payment transaction entries and transmissions detect and correct errors, managing to a 0% error rate
" Prepare reports summarizing product enrollment and maintenance rates
" Type correspondence and transaction documents
" Review invoices in multiple systems for accuracy we will only receive (and have received) one invoice do we need this one?
" Review and reconcile vendor statements
" Work with vendors as well as internal OMF team members to resolve issues
" Handle stop payment and void check requests
" Assist with processing of returned payments
" Track errors, summarize findings, and recommend solutions to reduce errors
" Other Special Project work as needed

Hybrid Work Location: onsite at OneMain Wilmington, Delaware office at least 2 days per week

• Top 3 skills:
  • Expert using excel functions (pivot tables, vlookups, formulas/data calculations etc.)
  • Strong analytical skills to identify and troubleshoot issues in payment systems.
  • Ability to -
    • Clearly communicate verbally to team members and branch managers, as well as possibly customers
    • Synthesize findings in writing and make recommendations for procedural changes.
  • These would be nice to have-
    • Basic understanding of SQL / ability to run simple queries
    • Familiarity using communication and collaboration tools like Slack, Microsoft Teams, or Confluence.

Potential for contract extension.

Skill/Experience/Education Mandatory Skills "" High School Diploma or GED " Strong communication skills, both oral and written " Well developed analytical skills " Intermediate knowledge of Microsoft Office Word and Excel " Intermediate mathematical skills required (calculations and concepts involving decimals, percentages, fractions etc) " High level of motivation to deliver results. " Demonstrated ability to accomplish results in a team-based environment " Ability to build relationships and partnerships "
Desired SkillsBachelor's degree related to business and at least one year of relevant work experience
Travel Required - No
Overtime Exempt - Non-Exempt
Rate Type - Per Hour
Estimated Number of Regular Hours/Week - 40.00
Shift - First Shift