Job Description

Our mission is to redefine the home experience with tech and services to create a smarter, greener, safer home that saves our customers money every month.

Summary:

We are seeking a detailed and organized Program Coordinator to support our Learning & Organizational Development initiatives. This role will be instrumental in ensuring the smooth execution of various programs and activities aimed at fostering employee growth and organizational success. The ideal candidate will have a passion for organizational effectiveness and operational excellence.

Primary Responsibilities:

• Program Support:
  • Assist in coordinating end-to-end learning programs, from scheduling to evaluation to ensure seamless execution.
  • Maintain a standard of excellence and alignment regarding program documentation including schedules, participant lists and evaluation reports.
  • Provide logistical support for virtual and live training sessions, workshops, and events.
    
• Administrative Support:
  • Coordinate scheduling trainings, workshops, and other program activities ensuring alignment with program managers, facilitators, and LMS administrative team.
  • Manage communication channels and correspondence related to L&OD programs.
  • Coordinate 360 assessment communication between assessors and raters ensuring 90% completion for participants.
  • Collaborates and consults with program managers, facilitators, LMS administrators and leadership to coordinate schedules, change request, and gains appropriate approval.
  • Ensure all cancelled classes are rescheduled and participants are rescheduled.
  • Managing and maintaining materials both print and digital ensuring all necessary information is updated and contains necessary information.
    
• Data Management & Analysis:
  • Collect and compile data for program evaluation and reporting purposes.
  • Assist in analyzing program metrics to assess effectiveness and identify areas for improvement such as completion rates, assessment scores, retention levels to identify trends and areas for optimization.
  • Utilize quantitative analysis techniques to assess training effectiveness, such as calculating training Return on Investment (ROI), training cost per employee, or performance improvement metrics.
  • Partner with Program Managers to generate reports and summaries to communicate program outcomes to stakeholders.
  • Support compiling metrics to contribute to LMS impact dashboard.

Required Skills:

• Project Coordination & Management:
  • Ability to handle multiple initiatives simultaneously
  • Ability to coordinate multiple initiatives simultaneously
  • Attention to detail and accuracy in data management and documentation
• Communication
  • Effectively collaborate with multiple stakeholders
  • Effectively establish and maintain positive working relationships with program managers and facilitators
• Problem Solving
  • Resolves issues in a calm and helpful demeanor and makes self available as a resource to the team
  • Follows through on commitments in a timely manner.
• Adaptability
  • Ability to prioritize and thrive in fast-paced, dynamic environment adapting quickly to changing priorities and business needs
  • Demonstrated ability to align workflows and methods with team protocols
  • Demonstrated desire to stay open minded and model continuous learning

Required Education/Experience:

• Prior experience in program coordination or administrative roles.
• Familiarity with learning management systems (LMS) and instructional technology tools is beneficial.
• Experience with Microsoft Office Suite (Outlook, Excel, Teams, etc.)
• Preference given to candidates who demonstrate proficiency in data analysis tools such as excel with the ability to troubleshoot spreadsheet challenges, manipulate and interpret training data to extract meaningful insights, and some basic statistical knowledge
• Preference given to candidates who demonstrate proficiency designing materials using Office Suite including, but not limited to, design decks and one page summaries.

Learn about the Vivint Culture and why it’s a great place to grow your career!

Here are some highlighted perks you should ask us about:

• Free daily lunch and drinks on site
• Paid holidays and flexible paid time away
• Employee/Friends/Family Discounts
• Onsite health clinic, gym, gaming tables
• Medical/dental/vision/life coverage & 24/7 Medical Hotline
• 401(k) + Employer Match
• Employee Resource Groups

WORKING CONDITIONS:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

SAFETY:

Vivint enforces a safety culture whereby all employees have the responsibility for continuously developing and maintaining a safe working environment. Each new employee is responsible for completing all training requirements. Additionally, the employee must accept they have responsibility for maintaining the safety of themselves, their co-workers, and the public. Employee must adhere to all written and verbal instructions, promptly report and correct all hazards or unsafe conditions, question non-standard operations or unmitigated hazards, and provide feedback to management on all safety issues.