Order To Cash Specialist

Would you like to join a global, growing company that innovates for a more sustainable tomorrow? UPM could be the team for you. We are frontrunners in developing renewable alternatives to fossil-based materials. Besides enabling both businesses and consumers make more sustainable choices, we strive to create a positive UPM experience for all our employees around the world. We live by our values - trust and be trusted, achieve together, renew with courage. Join us in creating a future beyond fossils!
UPM Raflatac is now looking for an Order to Cash Specialist who will support us in driving our Working Capital Management to the next level. This position will support UPM Raflatac's business across all North America with a focus on the United States and Canada.
Greetings from your future manager:
UPM Raflatac is in search of skilled professionals to join our Team, where you will play a vital role in driving revenue and building solid customer relationships. If you are a self-motivated professional with a knack for building our wide O2C structures and possess excellent communication skills we invite you to apply and embark on a rewarding career journey with us!" - Tomasz, Manager, Customer Operations in Finance
What you will do:

• Deliver Order to Cash services, mainly around collections with customers, and support general Working Capital and Accounts Receivable management.
• Work in close cooperation with our Global Financial Services Teams, the North American Sales Team, Customer Service as well as Business Control and will have significant customer exposure.
• Identify and drive continuous quality and efficiency improvement in the Order to Cash processes in the Americas and contribute to a modern and sophisticated Working Capital Management.
• Carry out routine collection of overdue receivables and support in handling escalated collection in cooperation with internal stakeholders, such as Sales and Customer Service, as well as external partners.
• Support the carrying out of customer risk assessment in close co-operation with UPM's Credit Risk Management Team in Helsinki, Finland.
• Support incoming payment allocation and ensure clean balances in Accounts Receivable.
• Actively bring up ideas for development of the OTC-related processes and support us in establishing advanced ways of working that enforce data analysis driven decisions.
• Ensure compliance of the defined internal controls in the Order to Cash process.

Who you are:

• You have Bachelor's degree or professional qualification in Finance.
• First experience in an Order to Cash, Accounting & Reporting, Credit Risk Management, Customer Service or Business Control related role is required.
• You have excellent communication skills and feel confident to discuss collection topics with our customers while always maintaining a professional attitude.
• You are a real team player who enjoys working with various different stakeholder groups and persons from across the world.
• You are a solution-oriented analytical thinker with a problem-solving mindset, have good self-leadership skills and can prioritize and organize your tasks according to deadlines and urgency independently.
• You have no problem quickly understanding also complex situations with multiple stakeholders involved and can develop and communicate solutions efficiently.
• You are a pro-active person that also enjoys challenging processes and ways of working to further drive improvement.
• You demonstrate high personal and professional integrity.

This is what we offer for you:
A meaningful job - We have an inspiring purpose 'We create a future beyond fossils. Our work is impactful and transformative.
A caring community - Our community is built on great team spirit and shared commitment. We care about each other and the well-being of our colleagues. We support the work-life balance of all our employees.
Development opportunities - We offer you great opportunities to learn and grow throughout your career. We are an international, multi-business organization offering plenty of avenues for personal growth.
Responsible employer - Sustainability is at the core of everything we do. We are committed to ambitious, science-based sustainability targets in all areas from climate change to biodiversity. We foster diversity and inclusivity, offering a work environment in which everyone can be themselves.
Comprehensive benefit package - UPM's benefit package includes medical, dental and vision insurance, paid time off and a 401(k)-retirement plan.
Additional information:
Location: Asheville, NC
If you are interested in this job offer, please submit your application via Apply button by January 5th, 2024.
If you have any technical issues with submitting your application, please contact our HR Service Center at careers@upm.com or 877-723-5247.
This job description is intended to be a guide, and is not intended to be a contract of employment, explicit or implicit. All contents are subject to change at the sole discretion of the company. Cooperation is expected of all employees. Other duties may be assigned as needed.
Only candidates authorized to work within the United States without sponsorship will be considered.
UPM North America is an Equal Opportunity Employer.
UPM Raflatac is a leading in sustainable labeling through our innovative self-adhesive label materials and services. We offer high-quality paper and film label stock for branding and promotion, informational labels, and labels with functionality. We operate a global network of factories, distribution terminals and sales offices. Our company employs around 3,000 people and made sales of EUR 1.7 billion (USD 1.9 billion) in 2021. UPM Raflatac is part of UPM. Find out how we are labeling a smarter future beyond fossils at www.upmraflatac.com
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