Order Support Associate Analyst

Title: Order Support Associate Analyst
Location: Statewide Multi Use, WA
About Lamb Weston
We love making fries almost as much as you like eating them! Since the 1950's, Lamb Weston has inspired customers with food they love, trust, and share with families and friends. As a leading global manufacturer of quality frozen potato products with over 9,000+ team members around the world, it's our business to see the possibilities in potatoes and people.
We are looking for team members with an appetite for a challenge! People who are hungry to join a winning team and help us make a difference in the world. When you join Lamb Weston, you join a community with a strong support network and training programs designed to nurture, inspire, and help you grow.
We are driven by a relentless pursuit of results and by people who think creatively and embrace our values of: Integrity, Teamwork, Inclusion, Drive for Results, and Empowerment. Exactly what you'd expect from the most inventive potato company in the world!
Join Lamb Weston! We bring the world together with our fries.
Job Description Summary
The Order Support Associate Analyst position is responsible for all business unit customers financial order oversight and ensuring they are processed in an accurate and timely manner consistent with approved quality standards and performance requirements.
This position plays an important role by supporting the Supply Chain Customer Centric Organization, Sales, and Shared Services in processing internal / external customer requests pertaining to order financial support ensuring timely fulfillment and accuracy.
Job Description

• Receive and validate pricing and credit on orders sent by Direct Customers, International Customers, and Brokers ensuring documents meets the minimum requirements for orders to be processed
• Performs entry of pricing, customer master and EDI in an accurate and timely manner ensuring key performance indicators are met daily
• Troubleshoot EDI pricing and statistical debits and credits for customer and Sales reporting accuracy
• Price entry into ERP system, ensuring accurate and timely completion
• Creating debits and credits to true up any issues
• Order hold credit review
• Customer master ownership
• Invoicing policy ownership
• Export trade billing
• Submits order price discrepancy notifications to the customer's registered e-mails
• Escalate any issues with pricing that required follow-up with internal or external stakeholders to the Customer Advocate.
• Responsible for coordination of new customer ACH setup as outlined in the Vendor Database Management Policy with sales and customer.
• Review and resolve exception reporting for pricing related functions and deduction errors in compliance with SOX controls.
• EDI ownership tied to pricing
• EDI validation for statistical debits and credits
• Ability to work in multiple systems to pull backup, reporting, and research pricing issues.
• Responsible to achieve Order Support key performance indicators
• Willingness to participate in special project assignments assigned by the CoE Manager
• Support end-user satisfaction by ensuring that requests are handled effectively and that needs continue to be met through continuous maintenance and improvement initiatives
• Conducts audit/quality checks and initiates required corrective actions to include procedural or system changes

Basic & Preferred Qualifications

• Strong PC skills to include WINDOWS, WORD, EXCEL and Outlook
• Excellent written communication and interpersonal skills
• Excellent in prioritizing tasks and organizing daily routine work
• Focus on details and accuracy when executing tasks
• Great time management abilities
• Experience in Salesforce, SAP, and DOMO desirable, but not required

Job Qualifications

• Bachelor's degree in Business Management preferred, or equivalent related experience
• Bilingual (English/Spanish) preferred
• Experience in Supply Chain, Order Management or Backoffice related roles

Language Skills
Ability to read, write and speak in English required. Bilingual skills desirable.
Work Environment
This role will be performed remotely.
Industry-Competitive Benefits
Coupled with our compensation and bonus incentive programs, our benefits deliver rewards that are market competitive. Some of the most attractive elements of our benefit programs include:

• Health Insurance Benefits - Medical, Dental, Vision
  
• Flexible Spending Accounts for Health and Dependent Care, and Health Reimbursement Accounts
  
• Well-being programs including companywide events and a wellness incentive program
  
• Paid Time Off
  
• Financial Wellness - Industry leading 401(k) plan with generous company contributions, Financial Planning Services, Employee Stock purchase program, and Health Savings Accounts, Life and Accident insurance
  
• Family-Friendly Employee events
  
• Employee Assistance Program services - mental health and other concierge type services
  

Benefits may vary based on location, job role/level, job status, and/or the terms of any applicable collective bargaining agreements.
Job Requisition ID: Req-234567
Time Type: Full time
Anticipated Close Date: 05/31/2024
In compliance with applicable state and local laws, Lamb Weston has opted to include a reasonable estimate of the compensation for this role. This compensation is specific to this position and takes into account a number of variables. Actual compensation may be higher or lower in the range posted based on various factors, including, but not limited to, job duties, experience and expertise. A candidate's work location could also impact the actual compensation being outside of the range to reflect local cost of labor. A reasonable annual estimate of the range for this role based on the variables previously mentioned is: $49,200.00 - $73,810.00
Lamb Weston is an Equal Opportunity Employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status or any other protected factor under federal, state or local law