Order Specialist

JOB SUMMARY

As an Order Specialist you will act as the upfront order process expert collaborating our sales with the submission of customer requests into various system interfaces. This position is held accountable for assisting with the resolution of customer issues to ensure customer satisfaction. This position has independent authority to escalate to whatever level necessary to expeditiously resolve customer complaints. Problems faced can be difficult but not complex. : Gather key order specifications, establish order requirements, submit orders, and determine if network and voice service orders are complete and ready to move to the next stage for processing. Review all systems to ensure all elements of the order are captured accurately and consistent from database to database. Collaborate with customer, sales, network, and operations to create a workflow and timeline.

ESSENTIAL JOB FUNCTIONS/DUTIES

● Billing of all Global Services customers in an accurate and timely manner

● Responsibility for billing set up checks based on specific non-standard customer’s requirements

● Responsibility for raising manual invoices and resolution of all related billing issues

● Investigate possible discrepancies between billing request and systems to prevent future mistakes on invoice

● Responsibility for invoice printing and delivery

● Daily communication with other departments, sales managers, dispute managers

Qualifications:

● Minimum 2 years of Customer service.

● Minimum 6 months of Telecom experience.

● Must have good reading and analytical/problem solving capabilities.

● Must be computer literate with basic understanding of connecting cables/USB functionalities.

● Demonstrates knowledge of the business and applicable operational platforms

EDUCATION REQUIREMENTS:

● High School diploma required

JOB REQUIREMENTS:

● Solves routine problems effectively, gathering the information necessary from the customer

● Applies systematic approach to solving problems

● Professional and positive in interactions with others and is able to establish rapport quickly

● Treats others with courtesy and respect

● Able to adjust his/her behavior and communication to accommodate working styles and perspectives of diverse individuals

● Able to understand and communicate to the customers requirements as per the SOP defined/information available in knowledge management portal.

Employee Benefits:

● Full-Time Position

● Paid Training

● Paid Holidays

● Paid Time Off

● Benefits (health, dental, vision) start day 1

● 401K with company contributions

● Tuition Reimbursement

● An engagement team that will support your career growth

● Self-paced trainings and certifications accepted industry wide

Job Type: Full-time

Salary: $18.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• Remote

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 1 year (Required)
• Wireless company: 1 year (Preferred)

Work Location: Remote