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Form of workResponsible for Order Management; working with direct customers, subsidiaries, and service centers. Includes contract review and negotiation of correct price, item numbers, quantities, agreeable payment terms and FOB. Also facilitate expedite requests, telephone support, contract commitments, and process returns. Regularly works with Sales, Operations and Finance, providing guidance and problem resolution for complex US Direct orders.
Responsibilities:
· Input and manage US direct customers’ purchase orders (POs); support receipt to cash
· Oversee and ensure that internal deadlines are met as it relates to established expectations
· Ensure all POs and related documents are accurate and comply with company and federal regulations
· Reconcile POs against procedures, profiles, and pricelists for data accuracy
· Work with Customers and Sales Managers to resolve outstanding issues
· Interact actively and positively with cross functional teams (Accounts Receivable, Tech Support, Shipping, and Operations) to resolve customer inquiries
· Communicate updates to internal / external customers timely and thoroughly both verbally and in writing
· Partner with Finance on agreeable payment terms and credit.
· Research and resolve discrepancies related to delivery, price, order status, item clarification; explaining outcomes with tact and diplomacy.
· Assist in all other departmental responsibilities as requested
Qualifications:
· HS Diploma or GED required: Associates or Bachelor's degree preferred.
· Experience working in Oracle, 2+ years desired.
· Government/Department of Defense contract support desired
· Critical thinker, with strong problem-solving and multi-tasking skills.
· Strong interpersonal, written and oral communications skills.
· Highly motivated and able to work independently to meet deadlines.
· Ability to manage competing priorities within demanding timeframes.
· Experience working positively and productively in a team environment.
· Must have experience and knowledge of a variety of computer software applications (MS Word, Excel, PowerPoint, TEAMS, and Outlook - WAWF, Five9s, or ZenDesk a plus)
Physical Requirements:
· Prolonged periods sitting at a desk and working on computer
· Must be able to lift up to 15 pounds at time
Fluke is leading the world in creating software, test tools and technology that will support customers today and in the future. We are a customer-obsessed market leader with a strong reputation for reliability, quality and safety. A wholly owned subsidiary of Fortive Corporation (www.fortive.com), Fluke is a global corporation headquartered in the greater Seattle area. Driven by the successful Fortive Business System, Fluke offers the passion of a startup with the resources of a Fortune 500 company. We are passionate about the growth of our individual employees, teams and the Fluke brand.
Benefits and Perks of Working at Fluke
· Comprehensive medical, dental & vision benefits
· 401k matching
· Tuition reimbursement
· Paid vacation and sick time
· Family leave
We Are an Equal Opportunity Employer
Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should ask to speak with a Human Resources representative to request an accommodation.
Everett, WA: The hourly range for this position is $21.40 - $39.76
This position is also eligible for bonus as part of the total compensation package.
Base pay offered may vary depending on various factors, including, but not limited to: job-related knowledge; skills; experience; and other eligibility factors such as geographic location. The Total Rewards package includes competitive base pay and an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and several programs that provide for both paid and unpaid time away from work.
