Order Management Specialist

Hiring Range:
The hiring range for this position is $20 - $22/hour This is the pay scale range Caltrol reasonably expects to pay for this position at the time of this posting. The base pay actually offered will take into account internal equity and may vary based on geographic region, skills, qualifications, and experience of the candidate, along with the requirements of the position.
Why you'll love working for Caltrol:
Caltrol is recognized as a leading automation provider, including process control solutions, valves, instrumentation, and reliability. Caltrol takes great pride in the quality of our employees, products, and services we represent.
Caltrol is an employee-owned company headquartered in Las Vegas with offices across four states (CA, AZ, HI) and one outside the U.S. As an owner, you will be part of an essential and meaningful organization. You'll find the resources and opportunities to make significant contributions with prospects for career growth and satisfaction. You will work in a team-driven culture with talented managers and inspiring coworkers to support you.
What you'll be doing:

• Enter, update, and maintain customer purchase orders.
• Interact with clients, principals and Caltrol personnel by phone, email and/or face to face to ensure the clients, as well as Caltrol's, requirements are met.
• Process Return Material Authorizations (internal & supplier external).
• Process required tasks with a high level of accuracy and attention to detail.
• Enter orders into external Vendor business systems.
• Proactively maintains assigned open orders report.
• Ability to learn suppliers' ERP systems to ensure accuracy of unit pricing and discounts for order entry.
• Responsible for post order activity.
• Provide excellent customer service through pleasant customer experience, task ownership, accountability, and follow-up.
• Maintains a positive working relationship with Account Managers, Inside Sales, Factory personnel and Customers.
• Back up for receptionist as needed during breaks.

What we're looking for:

• High school graduate or GED equivalent.
• At least one year in a customer service or Order Management position.
• Strong customer service and communication skills.
• Proficient with Microsoft Office products.
• Willingness to work overtime as the situation requires.
• Data Entry experience in ERP systems is preferred but not required.
• Some knowledge of manufacturing a plus!

What we offer:

• Generous paid time-off + paid holidays
• Employee Stock Ownership (ESOP) opportunities + Quarterly Profit Sharing
• Medical, Dental, Vision - all effective 1st day of month after your hire date
• Comprehensive supplementary benefits including HSA & FSA
• Wellness Benefits & Initiatives
• 401(k) with employer match
• Employee Assistance Programs
• Company paid life insurance and buy up options
• Pet Insurance
• Student loan repayment match
• Tuition reimbursement

Expected Hours:
Normal 40 hours p/week Monday - Friday. Occasional overtime based on business needs.
Work Environment:
Standard office environment.
Physical Demands:
Prolonged periods of sitting at a desk and working on a computer and a telephone. A standing desk may be available if accommodations are required.
Travel:
Very minimal. Possible travel for company trainings.
OTHER DUTIES
This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.
AAP/EEO STATEMENT
We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.