Order Management Representative

Company Description

medmix is a global leader in high-precision delivery devices. We occupy leading positions in the healthcare, consumer, and industrial end-markets. Our customers benefit from our dedication to innovation and technological advancement that has resulted in over 900 active patents. Our 14 production sites worldwide, together with our highly motivated and experienced team of nearly 2’600 employees provide our customers with uncompromising quality, proximity, and agility. medmix is headquartered in Baar, Switzerland. Our shares are traded on the SIX Swiss Exchange (SIX: MEDX). www.medmix.swiss 

Job Description

• Deliver excellent Order Management based on achieving targets on KPIs for order entry, order confirmation, backlog, transaction turnaround time, output quality, etc.
• Provide customer support of the complete order process in SAP following order entry until invoicing, to confirm product numbers and delivery methods are all properly applied
• Provide support to customers including answering common inquiries regarding order status, freight charges, tracking, document requests, product, pricing and availability
• Operate the shared email inbox(es) to assure organization, delegation and timely responses
• Process intercompany air freight orders in support of customer escalations including cross-region communications, local supply coordination and preparation of necessary paperwork from start to finish
• Support customer inquiries and direct leads to the appropriate member of the sales team
• Execute date changes on customer sales orders resulting from sales allocations and purchasing/planning including system updates and customer notifications
• Utilization of customer portals as necessary for receiving orders, submitting ASNs, invoices and various customer requirements
• Facilitate routine order/delivery issues and customer complaints including entering RMAs, replacement orders, credit and debit memos
• Research and resolve customer billing/payment discrepancies as requested by Finance
• Apply Delegation of Authority for appropriate approvals of orders, credits, samples, etc.
• Responsible for managing the relationship with customer replenishment to include processing orders, prompt resolution of any issues which may arise (coordinating solutions/communications with sales team), and works to strengthen customer relationship with regular, and accurate communication.
• Identifies and implements creative solutions to resolve issues which may negatively impact any aspect of the order and or delivery.
• Work closely with the Warehouse and Logistics Operation teams to ensure all steps are taken to fill orders and make on-time deliveries.
• Work with International Logistics/Procurement to re-direct containers for optimized inbound timing.
• Monitor inbound customer orders to ensure accuracy of pricing, quantities, and delivery information is correct.
• Proactively engage and support company initiatives designed to promote a culture of safe working, environmental protection, and continual improvement

Qualifications

Work experience: 3+ years in customer service experience in an office setting

Education:  Bachelor’s degree in related field preferred or equivalent education or experience in similar role

Other:

• Strong written and verbal communication skills
• Ability to work in an interruption-prone environment
• Ability to work in  fast paced environment
• MS Office (Word, Excel, PowerPoint, Outlook)
• SAP knowledge preferred
• Customer focus and team player
• Well organized, detail oriented, accountable, and responsible
• Energetic presence, self-starter
• Ability to prioritize and manage time effectively
• High level of customer proximity/orientation

Additional Information

Benefits we offer:

• An innovative, vibrant and agile culture
• Growth opportunities in a globally successful and dynamic business on a growth trajectory
• Up to three (3) weeks of paid time off beginning your first year
• Twelve (12) company paid holidays per year
• Medical, dental, vision, Life/AD&D, Short- and Long-Term Disability, Identity Theft and Legal Protection plan options
• medmix Employee Savings Plan / 401k with 100% employer match up to 6% of your annual base salary
• Eligible to receive additional non-elective 401k contributions on a quarterly basis
• Health Savings Account with dollar-for-dollar matching based on coverage level
• Employee Assistance, Health and Wellness Program
• Flexible working hours and hybrid on-site/home office model
• Access to a wide range of discounts on shopping, entertainment and lifestyle

medmix is an equal opportunity employer, committed to the strength of a diverse workforce.

93% of our employees would go above and beyond to deliver results – do you have the drive to succeed? Join us and boost your career, starting today!

All information will be kept confidential according to EEO guidelines.