Client Support Representative

Benefits:

• Paid Time Off (PTO) Bank with accrual beginning on the first day of employment
• Paid Holidays after 6-months of employment
• Health insurance after 60-days of employment
• Dental insurance after 60-days of employment
• Aflac Supplemental Insurance after 60-days of employment
• Flexible Work Schedule
• Development and promotion opportunities in a growing company

Rate of Pay: $17.00-$19.00 per hour

Schedule: Full-Time

Responsibilities:

• Facilitates the transition of medical records custodianship from client to company; acts as primary point of contact for client; partners with client representatives, medical records department personnel, and other relevant departments’ personnel to ensure a smooth transition.
• Interacts with clients and internal personnel using various communication methods; ensures all relevant individuals are kept informed regarding custodianship transition; provides progress updates and relays relevant information as required.
• Confirms medical records are received in accordance with client contract and relevant department and company policies and procedures.
• Receives and responds to medical facility questions and concerns; provides resolution when possible or escalates to supervisor when the issue is beyond their knowledge or scope.
• Maintains HIPAA compliance and confidentiality of information.
• Performs other related duties as assigned.

Required Skills/Abilities:

• Excellent verbal and written communication skills including active listening.
• Service-oriented with strong customer service skills.
• Ability to act with integrity, professionalism, and confidentiality.
• Exceptional organizational and time management skills.
• Intermediate computer skills; experience using Microsoft Office Suite or similar software.
• Ability to type a minimum of 45 words per minute.
• Capability to follow HIPAA guidelines relative to sensitive document handling and destruction.
  

Qualifications:

• High school diploma or equivalent required.
• Recent customer service and/or office experience desired; experience in a medical setting preferred.

Morgan Records Management, LLC, (MRM) is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. MRM is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact Joan Smith, HR Generalist, at 603-484-4836.

Morgan Records Management, LLC participants in E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization.

E-Verify Participation Poster (English & Spanish): https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

E-Verify Right to Work Poster (English): https://www.e-verify.gov/sites/default/files/everify/posters/IER_RighttoWorkPoster.pdf

E-Verify Right to Work Poster (Spanish): https://www.rhoworld.com/wp-content/uploads/spanish_ier_poster_final.pdf