Order Management Customer Support Manager

LG's Mission is to be #1 by creating a better life for our customers. At LG we make products and services that make lives better, easier and happier through increased functionality and fun. Put simply, we offer the latest innovations to make "Life Good"! As a global leader, we strive for greatness not only in the products we make but in our people. That is why we are currently seeking the newest innovator to join our dynamic team as a Customer Support Manager located in Englewood Cliffs, NJ.
Summary
Responsible for managing the Order Management function, process and activities for the AS & BS business. Set strategic direction towards leveling up activities and process with key accounts and cross functionally with PM, Demand Planning, Logistics and distribution teams. Lead CNS (BPO) OM teams to include setting developmental activities and business objectives. Drive systems implementation and major improvement initiatives while working in conjunction with other BU's across North America. Lead process improvements with key accounts and Logistics. All work performed is critical and essential to daily operation of business. Purchase order entry and Return Authorization management. Manage customer fill and on time expectations. Analyze business and market trends as well as competitive challenges towards developing monthly forecast. Participate in strategic discussions with logistics and operations to analyze on time, compliance to drive corrective actions.
Responsibilities

• Manage OM process with planners - review trends, manage monthly achievement towards target
• Develop monthly goals/targets in conjunction with business goals and market conditions
• Attend ad-hoc meetings with key accounts
• Drive needed operational activities towards achieving targets
• Secure PO's aligned to monthly targets
• Work with internal team towards identifying gap closure activities - pricing, promotional, marketing activities
• Work with PSI, CPFR, and key customers towards meeting PO targets and achieving logistics cost minimization while aligning with key business strategies
• Work with key national and regional accounts towards aligning PO to available inventory and supply
• Balance workload amongst OM team utilizing current resources
• Look for ways to improve efficiency of data analysis and reporting
• Implement tools, spreadsheets that will help to analyze data efficiently
• Prioritize account meetings and internal deliverables
• Work with key accounts to develop plans towards achieving monthly targets
• Share Moving Plan achievement and important information that related departments should know frequently
• Excel for root causing, generating Order Management reports, need to understand allocations and commit process, and how to support customers
• Report information in a concise and organized manner to customers, sales, internal departments, and department heads on direct shipment %
• Coordinate orders with Customers, Sales, and ISM's, regular email responses, and phone calls
• Manage inventory reserves and communicate with sales leaders on issues, gaps towards achieving targets
• Work with Logistics on maximizing and expediting shipments while controlling cost
• Setting OM and CPFR strategy and direction to be executed via team members and manage day-to-day demand and replenishment issues with key accounts

Qualifications

• Bachelor's degree in a related field - Operations, Supply Chain, Business Admin
• 7 years experience in Supply Chain, and/or Operations
• Proficiency in MS Office tools
• Advanced Planning systems experience preferred
• Strong communication skills

At LG, we aspire to empower people and celebrate differences because we believe diversity will create the unexpected. We provide equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Consistent with our commitment to providing equal opportunity and embracing diversity, LG has implemented affirmative action to ensure applicants are employed and employees are treated without regard to these characteristics. In addition to the above, LG believes that pay transparency is a key part of diversity, equity, and inclusion. Our salary ranges take in account many factors in making compensation decisions including but not limited to skillset, experience, licensure, certifications, internal equity, and other business needs. While we consider geographic pay differentials in final offers, because we operate in many geographies, where applicable, the salary range listed may not reflect all geographic differentials applied.
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