Order Fulfillment Coordinator

LED Phantom is currently seeking a Order Fulfillment Coordinator responsible for the efficient handling of company’s Order Fulfillments. The position reports to the Controller. A successful Fulfillments Coordinator is a reliable professional with excellent record-keeping abilities that takes ownership of quality and accuracy of fulfillment operations, delivery, and pick-up scheduling. They possess great attention to detail and a business mindset. Their primary goal is to ensure we deliver outstanding customer service by processing fulfillments and coordinating with customers ensuring timely deliveries and pickups.

Essential Duties and Responsibilities:

Fulfillments:

• Identify the best method to fulfill (locations, routing)
• Process and/or schedule fulfillments within 1-hour of receiving sales order from Sales team
• Schedule releases of fulfillments based on ship date and warehouse schedule
• Be fully familiar with daily warehouse fulfillment and delivery capacity
• Clearly communicate best-case estimates of fulfillment lead times to sales
• Answer calls and inquiries from customers on order status, tracking, ETA
• Address customer issues related to fulfillments (quantity, correct SKU, pick up and drop offs etc.)
• Inventory:
• Assist in daily cycle count verifications from the counts turned in by WH Associates
• Spot check picked orders for accuracy and report discrepancies to Warehouse Supervisor
• Monitor transfer order activity and recommend appropriate SKUs and quantities to be inventoried at main warehouse and 3PL, with the aim to make fulfillments efficient and cost effective.
• Schedule Local deliveries, UPS, LTL.
• Tracking shipping updates and communicating to sales / customers.
• Support logistics, warehouse and finance department when need help.
• Any other tasks assigned by the direct manager based on the changing needs of the business.

Success Factors:

• Strong product knowledge in Lighting
• NetSuite ERP
• Highly organized with excellent time management skills
• Excellent written and verbal communication skills
• Strong attention to detail
• Strong communication and interpersonal abilities
• Reliable and trustworthy

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

Working Conditions:

• This role in a Monday – Friday, 7:00-3:30P in person position located in our Addison office.
• Working in close proximity to others

Job Type: Full-time

Pay: $20.00 - $21.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Opportunities for advancement
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Morning shift
• No weekends

Ability to Relocate:

• Addison, IL 60101: Relocate before starting work (Required)

Work Location: In person