Order Entry Representative

Job Title: Order Entry Representative
Location: Atlanta, GA 
Duration:6 Month
 

Requirement: This position's main area of responsibility is to ensure order compliance and customer satisfaction to our Client customers. The candidate is expected to interface with all levels and departments that pertain to order shipment, repairs, sales, product, services, and customer-related issues. This also requires the candidate to be self-efficient and detail-oriented. The candidate must have a strong customer service background.

Responsibilities:

• High Volume of Order Processing- Possess an understanding of order processing from Purchase Order receipt and placement through shipping, credits, rebills, and DOAs as necessary. Orders must be processed in a compliant manner with accuracy having high importance.
• Provide follow-up and resolution to client-raised questions, issues related to orders, credits, freight disputes, shipping errors, etc.
• Assist with the coordination of roll-outs and special projects administratively.
• Provides follow-up on all orders/accounts while working directly with our Sales Representatives, Sales Ops, and warehouse staff to ensure timely deliveries.
• Must possess excellent customer service and phone skills as the position requires the ability to resolve Sales Support Rep-related issues for external and internal escalations. Will be responsible in resolving the issues and/or providing necessary guidance in addressing and resolving the issue to ensure customer satisfaction.
• Must ensure professionalism among coworkers and customers, applying consistent disciplinary actions that align with Clients' policies and procedures.

Knowledge and/or Experience:

• Microsoft Office Suite Outlook, Word, Excel
• SharePoint and Oracle are a plus
• Customer service experience is a must
• Must use written and verbal professionalism with all internal and external interactions.
• Ability to adapt to changing procedures and work under pressure and deadlines.
• Able to multitask, between phones, e-mails, and sales support rep
• Excellent research and analytical skills plus demonstrated skills to handle a variety of assignments simultaneously.
• Work in a team environment
• A Bilingual candidate is desired but not required.