Order Administrator

About Us:

Cortec Precision Manufacturing, founded in 1975, is a leading metal fabrication company known for our commitment to quality, innovation, and excellence.

Cortec utilizes experienced technical staff and engineers using the most advanced equipment available today. We have been providing top-notch metal fabrication solutions to a diverse clientele. As we continue to grow, we are seeking a detail-oriented Order Administrator to join our team.

Job Overview:

The Order Administrator in the sheet metal industry plays a crucial role in facilitating the smooth and efficient processing of customer orders. This position involves coordinating and managing orders from initiation to fulfillment, ensuring accuracy, and providing excellent customer service. The Order Administrator will collaborate with various departments to guarantee timely delivery of high-quality sheet metal products.

Key Responsibilities:

1. Order Processing:

• Receive and review customer orders, ensuring completeness and accuracy.
• Input order details into the system, including product specifications, quantities, and delivery requirements.
• Verify pricing, discounts, and terms of sale in accordance with established policies.

2. Communication and Coordination:

• Liaise with sales representatives, production teams, and shipping departments to coordinate order fulfillment.
• Communicate with customers to confirm order details, provide updates, and address any inquiries.
• Collaborate with the procurement team to ensure timely availability of materials required for order fulfillment.

3. Documentation:

• Maintain accurate and organized order records, including invoices, packing slips, and shipping documents.
• Generate and distribute order confirmations and shipping notifications to customers.
• Prepare and maintain reports related to order status, inventory levels, and customer feedback.

4. Quality Assurance:

• Work closely with the quality control department to ensure that products meet specified standards before shipment.
• Address and resolve any quality-related issues, coordinating with relevant teams to implement corrective actions.

5. Customer Service:

• Provide exceptional customer service by addressing inquiries, concerns, and requests promptly.
• Collaborate with the sales team to identify opportunities for upselling or cross-selling related products.

6. Problem Resolution:

• Proactively identify and resolve any issues related to order processing, including discrepancies, delays, or changes in customer requirements.
• Escalate complex issues to the appropriate departments for resolution.

7. Continuous Improvement:

• Contribute to the development and implementation of process improvements to enhance order processing efficiency.
• Stay informed about industry trends, customer preferences, and market demands.

This job description serves as a general guideline and may be adjusted based on the specific needs and structure of the sheet metal company.

Qualifications:

• Previous experience in order administration or a related role, preferably within the sheet metal industry.
• Strong organizational skills with attention to detail.
• Excellent communication and interpersonal skills.
• Proficient in using order management systems and Microsoft Office applications.
• Ability to multitask and prioritize in a fast-paced environment.
• Knowledge of sheet metal products and manufacturing processes is a plus.

Benefits:

• Health, dental, and vision insurance. (Paid Health and Vision insurance for employee only)
• 401(k) retirement plan with company match.
• Paid Time Off
• A supportive and collaborative work environment.

Cortec is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Job Type: Full-time

Pay: From $20.00 per hour

Expected hours: 8 per week

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• In-person
• Office

Work Location: In person