ORANGE COUNTY, California - Accounting Collections REMOTE

We are seeking a candidate to join our team as a Collections Specialist. The ideal candidate will be extremely organized, detailed oriented, and able to multi-task in a busy deadline driven atmosphere. The position is located REMOTELY in Orange County, CA and will support headquarters in Portland, Oregon.

Castle Tire is a leading service provider focused on recycling the world’s tires since 1983. We are strongly committed to a foundation of operational excellence, professionalism, and financial strength. With over 150 proud employees, 10 locations, and 6 processing plants, we process over 12,000,000 tires a year. We offer opportunities in 5 states: California, Oregon, Washington, Idaho, and Colorado. The recycled tires supply rubber manufacturers, renewable energy outlets, and large civil engineering projects.

As a Collections Specialist, you will perform collection follow up on delinquent and/or non-delinquent accounts. You will utilize excellent communication and customer service skills to resolve customer accounts.

Responsibilities include:

• Make collection calls and/or correspond with customers about outstanding balances.
• Contact clients with past due balances for payment, document collections efforts, and prepare weekly collection report for management.
• Analyze AR Aging to identify past due accounts or accounts with issues
• Accurately maintain collection spreadsheets with daily updates regarding actions taken and payment resolutions.
• Collect payments from customers to bring overdue accounts current.
• Investigate billing related questions and work directly with customers to resolve any issues.
• Demonstrating professionalism, discretion and good judgment in all interactions with customers to insure timely resolution of customer discrepancies and disputes.
• Ability to communicate cross-functionally with sales and senior management when necessary to accelerate the collection process - we need a confident go getter who's not afraid to tackle challenges head on
• Meet regularly with supervisor for escalated issues and provide collections status updates
• Maintain client records in accounting software to ensure up-to-date billing and credit information
• Approach all encounters with employees, customers and vendors in a friendly, service oriented manner.

Key Competencies

• Strong telephone skills, customer service skills, time management, organization, and attention to detail.
• Proven problem-solving skills.

• MS Office suite experience, with intermediate proficiency in Word and Excel
• Excellent verbal and written communication skills.

• Ability to work independently, prioritize work, meet agreed upon deadlines, and possess excellent follow-through skills.
• A supportive, positive attitude, high degree of professionalism and solid work ethic.

• Demonstrated ethical conduct.