Address
Form of workOptical Dispenser
JOB SUMMARY:
Responsible for interpreting the ophthalmic spectacle prescription and the eyewear order to properly deliver, adjust, and repair eyewear.
DUTIES:
- Responsible for inspecting the eyewear and the coordinated order prior to delivery
- Dispense eyewear using the E.A.R.N. for Dispensing process methodology Responsible for knowledge of each dispensing tool, its use, and ability to use it properly Responsible for properly fitting eyewear to the patient's face through various frame adjustments
- Responsible for explaining the care and maintenance for the eyewear to the patient, including recommending HFO cleaning regimens
- Responsible for processing the delivery of the eyewear order in the software program Responsible for performing proper frame and lens repairs
- Trouble-shoot vision, lens, and frame issues including verifying prescription, base curves PD's, segment heights, visual acuity and adjusting face form Responsible for communicating the preferred lens family of products and the benefits of each
- Responsible for knowledge of various frame materials in order to properly adjust and repair them Process remake orders and properly apply vision insurance coverage
- Responsible for neutralizing and verifying the spectacle prescription in the eyewear through the use of auto and manual lensometry
- Receive eyewear orders into the software program and manage delivery status reports
- Assist with placing patient's eyewear orders as needed
QUALIFICATIONS:
- High school diploma or GED required
- State Licensure (as required by state)
- Previous computer experience and basic math skills preferred
- Previous customer service, hospitality, or retail experience preferred
- Previous dispensing/optical experience preferred
- Must be able to walk, bend and stand for extended periods of time
- Evening and weekend hours required
OTHER SKILLS AND ABILITIES:
- The use of kindness, empathy and patience when working with colleagues and patients
- Attention to detail; ensuring accuracy in work
- Ability to multi-task and ensure deadlines are met consistently
- Ability to work as a team member, collaboratively and positively
CUSTOMER SERVICE:
- Effectiveness of working with others, courtesy, tact, friendliness, enthusiasm, caring and helpful nature, comforting style.
ATTENDANCE STANDARDS
- Punctuality, attendance, scheduling of absences.
FLEXIBILITY
- Adjustment to change, resetting of priorities, time management skills, resourcefulness, initiative.
ETHICAL RESPONSIBILITIES
- Follows code of conduct aligned with the mission, vision and values of Visology
- Follows code of conduct /ethics of their profession.
