Optical Department Manager

Job Title: Optical Department Manager
Effective: February 08, 2024
Reports To: Owner Supervises: Opticians
Status/FSLA: Full-Time/Non-Exempt

Purpose/Job Summary:
This role is responsible for managing the overall performance of the Optical Department,
including all staffing functions, day-to-day operations and achieving the sales and service
goals. This is a privately-owned operation with a focus on educating the patient and
fulfilling their optical needs. We stress teamwork and are seeking a manager with
experience and knowledge of all aspects of the optical process.

Essential Duties and Responsibilities:
1. Increasing optical profits by exploring the current frame selection and lens
options
2. Making better buying decisions to maximize managed vision care
3. Implementing frame board management
4. Pricing/selling strategy
5. Managing inventory
6. Responsible for delivering and sustaining an exceptional customer experience
7. Explores effective ways to grow the practice and increase profitability
8. Help resolve any patient issues timely to ensure exceptional customer
experience
9. Responsible for managing, coaching and developing the optical staff
10.Identify and provide motivation, training and coaching to individual optical
staff members as needed
11.Create and implement procedures relating to processes within the optical area
12.Maintain office policies, inventory management and expense controls
13.Maintain and adhere to training manuals and SOP protocols
14.Develop staff work schedules and maintain staffing budgeted levels
15.Assist in setting KPI and production goals for the optical KPIs. Track and
report and meet regularly with practice managers to discuss performance and
opportunities.
16.Perform additional duties as requested by management

Required Credentials:

• -ABO Certified

Skills and Qualifications:
1. College degree preferred
2. Minimum 3-5 year management experience preferred
3. Minimum 3-5 year optician experience preferred
4. Professionalism and effective oral and written communication skills a must

5. Strong computer skills

PHYSICAL REQUIREMENTS:The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities toperform the essential functions.

Work is indoors in an office environment with moderate noise. Requires high attention to detail and deadlines on a continuous basis. Intermittent physical effort involving lifting of 20 pounds or less is required. A typical workday involves frequent sitting, talking and hearing, approximately 70% of the time, along with frequent use of a keyboard and reaching with hands and arms. Approximately 30% or less of the time is spent standing and walking. Normal vision abilities required, including close vision and ability to adjust focus.

The above statements are intended to describe the general nature and level of work being performed by the individual assigned this position. This job description is not intended to be an exhaustive list of all responsibilities, duties and skills of the personnel in those positions(s).

20|Twenty Eyecare is an Equal Opportunity Employer. 20|Twenty Eyecare does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

If you misrepresent your experience or education, or provide false or fraudulent information in or with your application, it may be grounds for not hiring you or for firing you after you begin work. Making false or fraudulent statements also may be punishable by fine or imprisonment.

Applicants are required to furnish proof of identity and legal work authorization prior to hire.

I understand that the Company may ask my references questions about my educational background, work experience, achievements, wage history, performance, attendance, and reason for separation from former employment. I expressly authorize my references to answer such questions.

Ability to commute/relocate:

• Bozeman, MT 59715: Reliably commute or planning to relocate before starting work (Required)

Location: Bozeman, MT
Department: Optical
Employment Type: Full Time
Minimum Experience: 3-5 years
Compensation: $22-$29/hr