Ophthalmology Patient Services

FamilyCare is looking for an Ophthalmology Patient Services associate for our South Charleston Office

FamilyCare Health Centers can promise you an environment that not only encourages your best, but also rewards it with plenty of room to grow. We are a nationally recognized FQHC- federally qualified health center. We operate more than 16 locations in four counties: Kanawha, Putnam, Cabell, and Boone, this also includes the school-based locations and mobile units and we are continuing to grow.
FamilyCare is committed to providing comprehensive care leading to healthy communities where our patients live, work and go to school.
We are a family orientated business, and we offer a competitive benefits package including Medical, Dental and Vision, HRA the option of FSA, Paid Holidays, Paid time off, Sick pay, 401k and Short-Term Disability and Life Insurance. Our full-time positions are primarily day shifts, Monday to Friday with a positive work life balance.

Physical Requirements:

The employee is regularly required to talk and hear. The employee is regularly required to sit, stand and walk. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. The employee must occasionally bend and stoop. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust and focus.

Qualifications:

High school graduate or equivalent. Excellent verbal and written communication skills are required for this job. The employee must have the ability to operate computer systems. The employee must be friendly and personable.

Basic Function:

The employee is part of the front office team and will be required to perform any and all duties of the front office. The employee is responsible for registration including greeting patients, securing and entering accurate data as required, answering the phones, scheduling appointments and routing calls appropriately, processes release of records to patients and to other facilities.

Duties and Responsibilities:

• Provides great Customer Service by welcoming patients and maintaining a positive atmosphere in waiting room.
• Check-in patients - Identify visit type, update computer with patient demographics, secure copies of insurance card and inputs insurance information, collects co-pay, obtain required forms for visit type and provider and creates visit in EHR.
• Check-out patients - addresses any additional balance or bad debt balance with patient and try to collect or make a pay agreement. Schedule patient for a return appointment.
• Shares the responsibility of keeping work area, waiting room and patient restroom tidy.
• Processes release of records appropriately.
• Tracks no-shows in the electronic record, along with mailing no-show cards.
• Reports daily numbers and performs daily close.
• Answers incoming calls and routes appropriately.
• Schedules appointments. This includes entering and updating patient data in the computer system and informing patients of any preparation needed for the visit.
• Performs additional tasks, as assigned.