Patient Services Coordinator

Job Title: Patient Services Coordinator

Summary:

Responsible for coordinating and scheduling patient appointments for office visits. Answer incoming calls and schedules patients for initial evaluations, exams, tests, consultations or other procedures. Maintain and update patient information in data base. Perform work with a focus on effective communication with the patient, coworkers and the physician.

Supervisory Responsibilities:

This position does not have supervisory responsibility but will provide guidance to employees and/or assist with orientation and training of new employees of the work group.

Essential Functions:

• Receive incoming calls and schedule, change, cancel and confirm patient appointments for initial evaluations, exams, tests, consultations or other office visits, taking into consideration the patient’s needs and physician’s availability.

• Gather patient information from patient and ensure information is thorough, accurate and updated in practice management system; verify patient information such as personal information, insurance provider and benefits, benefit plan sponsor, and primary physician.

• Determine patient status, i.e.. new, established, or inactive and schedule appropriately; register new patient in data base.

• Ensure all necessary documentation and preparatory activities have been completed; verify type of appointment needed, whether vision or medical; ensure a referral/authorization is obtained as needed.

• Research and follow up on scheduling discrepancies and conflicts; coordinate work with front desk staff, call center staff, techs and physicians as needed to resolve scheduling issues.

• Act as resource to patients by responding to inquiries; confirm and verify pre -scheduled appointments; assist patients who are responding to recall notification.

• Complete and fax medical record requests to provider upon receipt of appropriate authorization.

• Ensure that services and products are appropriate to meeting patient needs and work is performed in an efficient, timely and accurate manner.

• Demonstrate team values through cooperation and consideration of coworkers; foster goodwill among coworkers by providing assistance when needed and sharing information that helps others do their jobs; interact with tact, courtesy and diplomacy.

• Effectively communicate with coworkers, doctors and patients; share information appropriately and complete the communication circle with follow-up as needed; communicate in a positive, upbeat manner while refraining from complaining, gossiping, or engaging in conversations of a negative tone.

• Maintain a neat, clean and orderly work area.

• Protect confidential patient information, and use good judgment in sharing patient information in a manner that is consistent with patient care and current laws and regulations, including HIPAA.

• Adhere to all safety standards as established by company policy and OSHA requirements.

• Perform work in compliance with company policy, department procedures and regulatory requirements, including State and Federal laws and regulations.

Secondary Functions:

• May assist with Call Center Schedulers as needed.

• Other duties which may be necessary or desirable to serve the patient and support the success of the department or the company overall.

Education and/or Experience; Certificates, Licenses, and Registrations (Minimum Requirements):

• High school diploma or equivalent.

• Minimum of one year experience preferred.

• An equivalent combination of education, experience and training that would provide the knowledge, skills and abilities required for the successful performance of the essential job duties.

Necessary Knowledge, Skills and Abilities:

• Must be computer literate with proficiency in Windows based programs.

• Knowledge and understanding of different types of insurance coverage and eligibility.

• Knowledge and understanding of medical terminology and procedures relating to the eye.

• Must be highly organized with the ability to effectively prioritize duties.

• Ability to establish and maintain cooperative working relationships with all persons contacted in the course of performing duties.

• Strong interpersonal skills with a genuine desire to help people.

• Ability to address patient complaints and effectively resolve problems.

• Skill in handling difficult patients successfully and respectfully.

• Ability to communicate clearly and concisely, both orally and in writing.

• Must be detail oriented.

Scheduler

• Ability to work a flexible work schedule, and a willingness to rotate to various work-sites as needed

Physical Demands / Work Environment:

• This position may be required to travel to additional offices.

• Majority of work is performed in a general office environment. Exposure to moderate levels of noise in a well-lit, well-ventilated and moderately paced environment.

• Visual acuity adequate to perform job duties, including reading information from printed sources and computer screens.

• Manual/finger dexterity as necessary to perform daily job duties.

• Occasionally required to stand and/or walk for extended periods of time.

• Occasionally required to sit for extended periods of time.

• Occasionally required to reach with hands and arms; lift, push, pull and/or carry objects up to 20 pounds.

• Will be on a rotation schedule for traveling to other satellite offices when asked to.

Reasonable Accommodations:

To perform this job successfully, an individual must be able to perform each essential function satisfactorily.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

West Virginia Eye Consultants provided the following inclusive hiring information:

We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

Job Type: Full-time

Pay: $13.00 - $19.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person