Operator/Scheduler

About Palmetto Primary Care Physicians

Palmetto Primary Care Physicians (PPCP) is the largest independent multi-specialty group practice in South Carolina. The group is comprised of over 100 clinical providers with a wide range of expertise in primary and specialty care including endocrinology, gastroenterology, neurology, psychiatry, audiology and physical therapy. The company employs over 500 clinical and non-clinical staff throughout South Carolina and provides exceptional medical care for patients through 34 physician’s offices in ten counties.

PPCP has proudly served patients since 1996 and is known for their innovative patient centered delivery model. The group was among one of the first practices to nationally establish a successful Patient Centered Medical Home Program and the first in South Carolina. Today PPCP offers a wide range of services, including a state-of-the-art urgent care clinic, imaging, diagnostics and labs.

To learn more about PPCP, visit www.PalmettoPrimaryCare.com

• Offer 401K with generous company match
• Medical, Dental, Vision Benefits
• Short Term and Long Term Disability Offered

Job Summary:

Nonexempt position as Phone Operator/Scheduler is responsible for answering main incoming phone lines for the office; and serves the patients by greeting and helping them on the phone and scheduling appointments.

Job Functions:

• Assist patients by answering phones and/or referring inquiries.
• Optimizes patients’ satisfaction, provider time, and treatment room utilization by scheduling appointments by telephone.
• Comforts patients by anticipating patient’s anxieties; answering patients’ questions; maintaining the reception area.
• Relays messages, refill requests, etc to the clinical staff for handling and in turn relay messages from the clinical staff to the patients.
• Protects patients’ rights by maintaining confidentiality of personal and financial information.
• Maintains operations by following policies and procedures; reporting needed changes.
• Contributes to team effort by accomplishing related results as needed
• Take Direction and initiate actions (cross/additional training) that will allow the assumption of cross-functional duties to ensure seamless patient care.
• Consistently demonstrate ability to respond to changing situations in a flexible manner in order to meet current needs, such as reprioritizing work as necessary. Minimize non-productive time and fill slow periods with activities that will enable you to prepare to meet the future needs of the System (education, organizing, housekeeping, and assisting others). Organize job functions and work area to be able to effectively complete varied assignments within established time frames.
• Maintains a cooperative relationship among health care teams by communicating information; responding to requests; building rapport; participating in team problem-solving methods.
• Enters charges for providers who see patients at outside facilities, document and send medical records request to medical records department.
• Makes calls out to schedule appointments; whether a potential patient who contacts PPCP via website or insurance carrier mails a gap in coverage, patient due for preventive services, makes reminder calls for patients coming in for fasting CPE appointments.
• Other duties as assigned.

Position Qualifications:

• Education: GED or High School Diploma required
• Must have up to 3 years Medical Office Experience.
• Multi-tasking
• Scheduling
• Computer skills
• Telephones skills
• Customer service skills
• Time management
• Organization and attention to detail
• Word processing
• Professionalism
• Quality focus
• General math skills
• Flexibility

Job Type: Full Time

Education: High school or equivalent (Required)

EOE

Work Remotely

• No

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• Monday to Friday

Education:

• High school or equivalent (Required)

Experience:

• Medical office: 1 year (Required)

Ability to Relocate:

• Charleston, SC 29406: Relocate before starting work (Required)

Work Location: In person