OPERATIONS/ASSISTANT MANAGER

Job description

Dogtopia, the industry leader in dog daycare, boarding, and spa services has an immediate opening for an energetic, organized, business-minded individual to lead our sales effort. This is a role for someone with a proven ability to create and manage multiple lead generation efforts and close a sale – passes and memberships.

ABOUT YOU:

• You love dogs.
• You’re fast paced, self-driven with a strong sense of urgency.
• You're organized and detail oriented.
• You thrive when you have multiple challenges on your plate.
• You like meeting and interacting with new people.
• You like to work with others and build a teamwork consensus
• You’re lively, enthusiastic and a very strong communicator.

*If you are seeing yourself in these words, we’d love to talk to you about our Operations role.

ABOUT US:

We’re Dogtopia and we are a unique breed! We love and care for our Pet Parents’ pups like they are our own. A big part of our success is that we hire great people, who love dogs, and we treat them exceptionally well and reward them for their excellence. We provide you with the industry best training, and we equip you with the skills to make every day the Most Exciting Day Ever for every dog in our care. This is why Dogtopia is the industry leader and wins customer driven awards and recognition year after year!

We are also proud to be deeply invested in giving back to our communities through our Dogtopia Foundation’s Fetch It Forward initiatives with a mission that Enables Dogs to Positively Change Our World.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Team Management:

• Ensures operations are being maintained to the highest standards, while always addressing areas for improvement within the Daycare
• Oversees weekly work schedule for Canine Coaches and Rovers and submits to General Manager for review
• Stays within budgeted labor cost
• Minimize overtime
• Control labor by actively managing shift and determining necessary level of staffing
• Manages call-outs accordingly
• Maintains optimum staffing levels
• Leads by example, positive attitude, and servant leadership
• Motivate, train, and develop Back of House employees focusing on excellent customer service, exemplary cleaning and safety standards, strong dog control and care.
• Ensures all back of house members complete the appropriate learning paths in a timely and complete manner
• Conducts monthly one – on – ones with all back of house team members
• Delivers written updates to the General Manage on a consistent basis
• Actively communicates team growth and developmental needs to leadership team
• Follows-up with team members on all requests, concerns, and goals
• Actively assists in pursuing and hiring back of house team members
• Reviews applications
• Conducts phone and in-person interviews
• Consults with the General Manager on all hiring decisions
• Effectively on-boards all approved new hires
• Communicates, tracks, and assists with all significant pet parent issues and concerns, employee issues and concerns, and dog injuries, sickness, and behavior issues and concerns
• Plans, prepares, and conducts daily shift huddles with other members of the team. Contributes consistently to monthly team meetings. Recommends employee incentive programs and other employee related activities

Clean and Safe Environment:

• Facilitates, maintains, and updates cleaning and deep cleaning schedule
• Maintains facility cleanliness using the standards in the Dogtopia OSM
• Creates, utilizes, and manages Behavior Modification Plans for dogs with unwanted behaviors
• Ensures facility upkeep and that all equipment is maintained according to warranty and maintenance schedules, immediately alerts leadership upon discovery of any issues
• Ensures correct usage of cleaning products for proper cleaning and sanitization as well as eliminating any waste
• Properly handle all dog and employee injuries
• Maintains OSHA standards

Oversees all Canine Coach activities, including but not limited to:

• Training
• Development
• Engagement
• Playroom Cleanliness
• Playroom Management
• Playroom Activities
• Scuffle Drills

Oversees all Rover activities, including but not limited to:

• Dog Evaluations
• Dog Feeding and Medication
• Spa Services
• Facility Cleanliness
• Dog Transportation to and from Playroom
• Wellness Checks

REQUIREMENTS

• Proven management experience
• Highly motivated, self-starter
• Excellent communication and negotiation skills
• Prioritizing, time management and organizational skills
• Relationship management skills and openness to feedback

The Rules by which we, as DOGTOPIANS live by:
We LOVE life unconditionally like a dog.
We STAY loyal to our pack.
We CHASE the absolute highest standards of safety.
We PLAY to our fullest potential.
We TREAT every day like it’s the Most Exciting Day Ever!

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Benefits:

• Employee discount

Experience level:

• 2 years

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Experience:

• Management: 2 years (Preferred)

Work Location: In person