Operations Support Specialist

Position:  Office Support Specialist (Bilingual in Spanish)
Position Type: Part-Time (19 hours per week, 4 hours a day, Monday - Friday)
 
Description:
The Office Support Specialist plays a vital role in ensuring the smooth operation of our office. This position encompasses many responsibilities, including front desk reception, multi-line phone support, meeting coordination, and office equipment and supply management. The primary focus of this role is to provide exceptional customer service to students, parents, and districts while offering support to departments. The ideal candidate will exhibit an enthusiastic, positive, team-oriented attitude to deliver an outstanding experience to all our customers.
 
Minimum Qualifications:

• 1-3 years of demonstrated experience in an office setting, showcasing exceptional customer service skills.
• 1-3 years of experience in supporting finance and human resource functions, including tasks such as data entry, tracking, and handling deposits.
• Desired: Familiarity with bookkeeping principles and practices.
• Mandatory: Proficiency with technology, a passion for education, and a proven track record of delivering excellent customer service.
• Essential: Exceptional organizational skills with a keen attention to detail.
• Communicate with clarity and impact, both verbally and in writing, ensuring effective interactions.
• Proficiency in English and Spanish (Bilingual).

 
Preferred Qualifications:

• 3-5 years of well-documented experience in office positions, highlighting extensive customer service expertise.
• 3-5 years of experience supporting finance and human resource functions, encompassing account reconciliations, data entry, and meticulous payment tracking.
• Preferred: Advanced knowledge of accounting functions or possession of a relevant degree.
• Demonstrated technological proficiency and a strong background in utilizing communication systems, databases, and customer service software.

Key Responsibilities: 

• Facilitate student registration processes and provide invaluable support to school district personnel.
• Extend comprehensive assistance to the Finance and HR departments.
• Offer proficient administrative support to all organization departments.
• Deliver exceptional customer support to districts, teachers, students, and parents, effectively addressing their needs and inquiries.
• Efficiently manage incoming calls, emails, and live chat inquiries, directing them to the appropriate staff.
• Provide translation services for Spanish-speaking students and parents.
• Execute routine office support functions, including word processing, printing, mailings, and office facilities and equipment maintenance.
• Handle all forms of communication with the utmost confidentiality and professionalism.
• Consistently maintain office functionality, encompassing the setup and cleanup of meeting spaces, kitchen areas, and shared office spaces.
• Regularly oversee office equipment, monitoring, ordering, shipping, and organizing office and break-room supplies as needed.
• Perform or coordinate office delivery and pickup services.
• Uphold a professional and positive attitude at all times.
• Showcase the ability to multitask effectively in a fast-paced work environment.
• Execute various duties and responsibilities precisely and quickly, even under time-sensitive deadlines.
• Manage multiple tasks simultaneously, handling interruptions and returning to tasks promptly.
• Execute various other related duties as assigned.

 
Essential Physical Abilities:

• Clear and effective speech and hearing or alternative communication abilities, with or without reasonable accommodation, enabling the employee to understand verbal instructions and communicate proficiently in both face-to-face and telephone interactions.
• Adequate vision or other powers of observation, with or without reasonable accommodation, allowing the employee to comprehend written work instructions, view computer screens and related information, and troubleshoot issues effectively.
• Sufficient manual dexterity, with or without reasonable accommodation, to operate standard office equipment, make adjustments to computer equipment, and drive a motor vehicle.
• Adequate personal mobility, agility, and flexibility, with or without reasonable accommodation, enabling the employee to sit or stand for extended periods. The ability to perform tasks that necessitate bending, stooping, kneeling, crouching, reaching, and working in confined spaces. The capacity to lift and/or move objects weighing up to 50 pounds and function in both classroom and office environments.

 
Physical and Mental Demands:
 
The physical and mental demands described here represent those that must be met by the employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. 
Hours and Salary: 
 
This is a part-time year-round position with office hours between 9:00 am-4:00 pm, Monday through Friday. Work hours will be about 4 hours a day and will have some flexibility in scheduling within IDLA Office Hours.  During working hours, this position is expected to focus exclusively on their responsibilities at Idaho Digital Learning Alliance. They are not permitted to engage in any activities or conduct phone calls on behalf of external entities or private businesses that are unrelated to their job duties unless such engagement has been pre-approved by their Director.  The hourly range is $16.83 - $18.57, dependent upon the applicant's credentials.
 
Application deadline: 
Position is open until filled. Applications are available online at www.AppliTrack.com/idla/onlineapp Documents required for a complete application include: current resume and letter of introduction. Application materials will only be accepted through the online application. Questions about the application process can be emailed to hr@IdahoDigitalLearning.org.
 
The Idaho Digital Learning Academy is an Equal Opportunity Employer
Time constraints do not allow us to reply individually to each applicant; however, all applications will be reviewed, and candidates who meet our requirements will be considered for open positions. Application material submitted directly to the IDLA office will not be accepted.