Operations Support IT Technician I - Baton Rouge, LA

Turner Industries Group is hiring an Operations Support IT Technician to join our team in the Baton Rouge, LA area.

The role of the Operations Support IT Technician I is to provide technical assistance to Turner employees in a friendly, reliable, and dependable manner. This includes but is not limited to processing incidents and requests from start to completion. The employee will utilize a combination of internal and external resources with the sole function of being the main point of contact for these service requests.

Functional Requirements:

• Address users in a friendly, courteous and professional manner at all times.
• Answer, evaluate and prioritize incoming voice and electronic customer requests.
• Document all information given and received in the service desk application to track calls, emails, walk-ups and project tasks.
• Manage time and assignments efficiently to complete all ongoing projects, tasks and deliverables.
• Load and configure company standard image on all new and existing computers.
• Assist in maintaining accurate inventory of computers, peripherals and software including but not limited to keeping records updated as needed in the help desk system.
• Adhere to all company and Operations Support policies, procedures and standards.
• Advise and instruct end users on the necessary activities to achieve solutions and minimize call back.
• Answer users inquire in person and/or via telephone concerning computer issues including hardware, software, and network.
• Install hardware and peripheral components including but not limited to monitors, keyboards, printers, and other misc. hardware.
• Call hardware and software vendors to request service regarding defective products.
• Participate in on-call rotation as assigned.
• Any other specific duties assigned.

Qualification Standards:

• Minimum High School Diploma or GED Equivalent plus 2 years of secondary education or equivalent work experience.
• Minimum of 6 months experience in an IT Support Role.
• Credentials preferred
• Must be a customer service minded professional.
• Must possess excellent communication, interpersonal, organizational and problem solving skills.
• Post-offer drug/alcohol screen and physical evaluation and background check.
• Pass the required safety courses and comply with all required safety guidelines for OSHA, TWIC and site specific standards.
• Maintain a current valid Louisiana Driver's license.
• Meet Operations Support customer service standards.

• Some knowledge of computer and common software applications such as Microsoft Office and Google Workspace; ability to communicate effectively orally and in writing, understand and execute oral and written instructions, and organize workload; must have excellent interpersonal skills, be able to listen, understand and analyze problems over the phone is preferred but not necessary.

Physical Involvement:

Employee may be required to do the following: reaching in all directions, handling and manipulating objects and materials; coordinating the movement of eyes, hands and fingers to operate machines and equipment; lifting 30 to 50 pounds from ground level, waist level, and/or overhead; carrying objects, etc.; standing; sitting; walking; seeing with or without correction; hearing with or without correction.; typing/data entry

Mental Involvement:

May be required to do the following: follow set procedures and standards; follow oral/or written directions; knowledge of federal, state and company standards and regulations; ability to read and write; ability to recognize and report safety hazards etc.; applying basic mathematical skills; comparing and understanding differences in the size, shape and form of lines, figures and objects; ability to communicate with others effectively; ability to work in a team and get along with others; ability to learn new tasks; remember processes, maintain focus, and complete tasks; ability to remain calm under pressure; manage time and expectations across multiple projects; ensure that work is done in a consistent manner and in compliance with directions

Work Environment Factors:

• Location: office environment and/or industrial construction site
• Mobility Barriers to Access Job Site: uneven ground level; obstructed pathways; stairs
• Climatic/Environmental Conditions at Job Site: predominantly indoor climate; may be exposed to extreme hot or cold weather, excessive humidity, rain, etc.; various noise levels caused by tools, machinery, equipment, etc.

Turner Industries is an equal employment opportunity employer. All qualified individuals will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, national origin, disability and/or protected veteran status in accordance with governing law.

SPECIAL WARNING: PLEASE BE AWARE THAT YOU WILL NOT HAVE TO PAY FOR THIS DRUG/ALCOHOL TEST. PLEASE DO NOT SEND MONEY OR ANYTHING OF VALUE TO PERSONS WHO STATE THAT YOU HAVE TO PAY ANY AMOUNT OF MONEY OR GET A DEBIT/CASH CARD FOR PURPOSES OF THE DRUG/ALCOHOL TEST. IF YOU HAVE ANY QUESTIONS ABOUT THIS, PLEASE CONTACT OUR HIRING OFFICE AT TURNERCOMMUNICATIONS@TURNER-INDUSTRIES.COM BEFORE AGREEING TO PAY FOR A DRUG/ALCOHOL TEST