Operations Support Analyst Or Adminstrative Support Analyst

THIS IS A LIMITED TERM POSITION WHICH MAY BE EXTENDED OR BECOME PERMANENT.
TELEWORK IS CURRENTLY AVAILABLE, HOWEVER, STAFF MAY BE REQUIRED TO REPORT TO THEIR ASSIGNED HEADQUARTERS AS BUSINESS NEEDS ARISE.
Are you interested in supporting people through change? Do you thrive in fast-paced, challenging, and highly collaborative work environments? Do you have an eye for detail and enjoy analyzing information to solve problems? The Command Center Division Personnel & Operations section is looking for an organized, highly engaged, and customer-centric analyst to join our team. We are a small group of supportive and dedicated individuals who are passionate about delivering quality products and services. In this role, you will have the opportunity to lead projects, facilitate meetings, utilize your analytical skills, and gain a deep understanding of the division's operations and personnel section.
Under the general direction of the Chief of Staff, the analyst is responsible for addressing the people side of change to help ensure employees understand, commit, accept, and embrace change with minimal impacts on business for sustained changes. We are looking for candidates who have good communication and presentation skills, can build positive relationships with team members, management, and our business partners, and can manage multiple assignments and meet deadlines. You will collaborate with various teams across the Department, work directly with all levels of staff, and be responsible for managing multiple assignments, some of which have tight time constraints. This position is responsible for personnel, procurement, and facilities-related activities. Other duties include assisting the UI Branch Liaison with departmental support organizations, particularly with the Business Operations Planning and Support Division (BOPSD) and Information Technology Branch (ITB) in the area of facilities and Information Technology support.
This position includes flexible schedules with a hybrid remote/on-campus environment.
Position exists in EDD Central Office, 800 Capitol Mall, Sacramento, CA 95814
You will find additional information about the job in the Duty Statement .
Working Conditions
Visa Sponsorship
This position is not eligible for visa sponsorship. Applicants must be authorized to work in the US without the need for visa sponsorship by the start date of employment.
Hybrid telework.
Occasional travel to UI Centers throughout California to perform essential functions and personnel-related activities.
Minimum Requirements You will find the Minimum Requirements in the Class Specification.

• ASSOCIATE GOVERNMENTAL PROGRAM ANALYST
• STAFF SERVICES ANALYST

Additional Documents

• Job Application Package Checklist
• Duty Statement

Position Details Job Code #:
JC-420155
Position #(s):
280-355-5393-946
Working Title:
Operations Support Analyst or AdminstrativeSupport Analyst
Classification:
ASSOCIATE GOVERNMENTAL PROGRAM ANALYST $5,684.00 - $7,114.00 A
Shall Consider:
STAFF SERVICES ANALYST
$3,640.00 - $4,561.00 A
$3,941.00 - $4,933.00 B
$4,726.00 - $5,916.00 C
# of Positions:
1
Work Location:
Sacramento County
Telework:
Hybrid
Job Type:
12 Month Limited Term - Full Time
Work Shift:
8:00 am - 5:00 pm
Work Week:
Monday - Friday
Department Information The Employment Development Department (EDD) is one of the largest State departments with employees at hundreds of service locations. For more than 70 years, the EDD has connected millions of job seekers and employers in an effort to build the economy of the Golden State. In order to continue our mission, we are constantly looking for the best and the brightest to join our ranks. Working at EDD presents many opportunities. If you strive to make a difference, we invite you to seek a career with EDD.
Department Website: http://www.edd.ca.gov
Special Requirements
It is strongly encouraged to apply through your CalCareer Account at www.calcareers.ca.gov .
Please only submit ONE application. Electronic applications submitted through your CalCareer Account are highly recommended and will be received/processed faster than other methods of filing.
If you are unable to apply electronically through your CalCareer account, please mail a completed and signed State Examination/Employment Application STD Form 678 and application package to the mailing address provided in the "Application Instructions' section below and ensure the following:

• Clearly indicate the Job Code #, Position Number and the Classification Title of this position in the "Examination or Job Title(s) For Which You Are Applying" section located on Page 3 of your State Examination/Employment STD Form 678.
• Clearly indicate the basis of your eligibility (list, transfer, reinstatement, etc.) in the "Explanations" section located on Page 3 of your State Examination/Employment Application STD Form 678.
• Remove and do not submit the "Equal Employment Opportunity" questionnaire (Page 10) with your completed State Examination/Employment Application STD Form 678. This page is for examination use only.
• Do not include your full Social Security Number on your documents and/or do not provide any LEAP information.

Application Instructions
Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
Final Filing Date: 3/11/2024
Who May Apply
Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Individuals who are eligible for a Training and Development assignment may also be considered for this position(s).
Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).
How To Apply
Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:
Address for Mailing Application Packages
You may submit your application and any applicable or required documents to:
Employment Development Department
Attn: Job Control # 420155
Human Resource Services Division, MIC 54
PO Box 826880
Sacramento , CA 94280-0001
Address for Drop-Off Application Packages
You may drop off your application and any applicable or required documents at:
Employment Development Department
Attn: Job Control # 420155
EDD/Human Resource Services Division (6th floor solar)
722 Capitol Mall
Sacramento , CA 95814
08:00 AM - 04:30 PM
Required Application Package Documents
The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is optional. It may be included, but is not required.
• Statement of Qualifications -
  A Statement of Qualifications (SOQ) is Required.
  Please see "Statement of Qualifications Requirements" section for more information about the SOQ.

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.
Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• The incumbent should have the ability to reason analytically, work well under pressure in a fast-paced work environment with rapidly changing priorities to meet quick deadlines and work independently as well as cooperatively in a team environment.
• Ability to gain and maintain the confidence and cooperation of others, including various levels of management.
• Superior organizational skills, background in personnel management, and willingness to assume other duties as necessary.
• The incumbent should be dependable, possess excellent written and oral communication skills, and have expertise in Microsoft Word, Excel, Visio, and Outlook.
• The candidate must possess a high degree of initiative, use good judgment, the ability to keep information confidential, and have good attendance habits.
• Prior knowledge and familiarity with hiring and personnel procedures are desirable.

Benefits Benefit information can be found on the CalHR website, www.calhr.ca.gov , and the CalPERS website, www.calpers.ca.gov .
Contact Information
The Hiring Unit Contact is available to answer questions regarding the position or application process.
Department Website: http://www.edd.ca.gov
Hiring Unit Contact:
Quynh Tran
(916) 618-8310
Quynh.Tran@edd.ca.gov
Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.
EEO Contact:
EEO Officer
(916) 654-8434
EEOMail@edd.ca.gov
California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.
Statement of Qualifications Requirements
A Statement of Qualifications (SOQ) is Required. The SOQ serves as documentation of each candidate's ability to present information clearly and concisely in writing. The SOQ is not a resume or cover letter.
The SOQ serves as documentation of each candidate's ability to present information clearly and concisely in writing. The SOQ is is not a resume or cover letter. Resumes and/or Cover Letters DO NOT take the place of the SOQ.The SOQ will be considered the first phase of the hiring process for this position. If your qualifications are competitive, you may be invited to an interview. The SOQ should be typed and not more than two pages in length, not less than 12-point font, single-spaced, with margins not less than one inch, including your first and last name at the top of the page.
SOQ must be numbered and completed in the exact order the following questions are presented:

Describe how your work experience and education qualifies you for the role and responsibilities of this position based on the desirable qualifications. Please provide two specific examples.

Describe a situation in which you collaborated with leadership, employees, and internal and external stakeholders to provide effective customer service. Please provide two specific examples.

Describe your background, experience and training as it relates to developing and writing materials such as organizational charts, timelines, or policies and procedures. Please provide two specific examples.

Résumés and/or cover letters DO NOT take the place of the SOQ. Applications received without an SOQ or SOQs that do not include a response to the statements above will not receive further consideration and will be excluded from the hiring process.
Background Investigation Requirement
The position(s) may require an applicant to pass a background investigation. However, applicants will not be asked to provide information about a conviction history unless they receive a conditional offer of employment.
The department will make an individualized assessment of whether the conviction history has a direct or adverse relationship with the specific duties of the job and the work performed by the department. The department will consider potential mitigating factors, including, but not limited to, evidence and extent of rehabilitation, recency, nature and seriousness, and age at the time of the offense(s).
The investigation will consist of completion of a personal history statement and fingerprinting checks with the Federal Bureau of Investigation, Department of Justice, and/or local law enforcement agencies. Anyone failing to pass the background investigation will be provided information on how to appeal the process. A criminal conviction may not result in an automatic determination of "Not Qualified."
ADDITIONAL DEPARTMENT INFORMATION:
The Employment Development Department may require a new probation in accordance with applicable probationary period rules.
Click on the link to complete the Employment Development Department Recruitment Survey: EDD Recruitment Survey
Merit System Principles
Information regarding Merit System Principles provided to public employees by the State Civil Service Act can be found on the CalHR website at https://www.calhr.ca.gov/Training/Pages/performance-management-merit-system-principles.aspx
Equal Oppo...