OPERATIONS SUPERVISOR - Range 16 / NON

Salary : $75,504.00 - $96,304.00 Annually
Location : Anchorage, AK
Job Type: Regular / Full Time
Job Number: 2023-09204
Department: Public Transportation
Division: Transit Operations 3
Opening Date: 10/23/2023
Closing Date: Continuous
Job Information
Open to the general public and any current Municipal employee.
This is a non-represented position (no union affiliation) and is subject to the provisions of the Personnel Rules of the Municipality of Anchorage.
DEPARTMENT: Public Transportation
HOURS OF WORK: Hours vary; Monday through Sunday.
LOCATION: 3600 Dr. Martin Luther King Jr. Avenue
Example of Duties
Provide day-to-day logistics oversight of the fixed route system. Duties include but are not limited to: ad-hoc modification of the roster and associated shifts for the purpose of optimal utilization from an employee to budget oversight standpoint. Direct supervision of bus operators to include evaluations and disciplinary actions; safety and security issues related to the agency; bus operator training; customer complaint resolution; chair various working committees; road supervision; administrative supervision of the dispatch office. Understand FTA substance abuse testing procedures, Municipality of Anchorage (MOA) Drug & Alcohol policies for reasonable suspicion, leave tracking to include Family Medical Leave Act (FMLA), Alaska Family Medical Leave Act (AFLA) and Workers Compensation (WC) absences. Utilize a diverse set of application(s) for the purpose of achieving assigned goals for projects and/or deadlines. The latter may include a variety of software ranging from surveillance software, workforce management software, timekeeping software, etc. Manage a diverse workforce and challenging clientele base. Perform related duties as assigned.
Minimum Qualifications / Substitutions / Preferences
Bachelor's Degree in Business Administration, Business Management, Computer Information Systems, Civil Engineering, Logistics, Planning, or similar discipline and four (4) years of transportation operations or logistics experience, two (2) years of which must have been in a supervisory, lead, or administrative capacity.
OR
Associate's Degree in Business Administration, Business Management, Computer Information Systems, Civil Engineering, Logistics, Planning, or similar discipline and six (6) years of transportation operations or logistics experience, two (2) years of which must have been in a supervisory, lead, or administrative capacity.
OR
High school diploma, GED, or equivalent and eight (8) years of transportation operations or logistics experience, two (2) years of which must have been in a supervisory, lead, or administrative capacity.
Must possess a valid State of Alaska Class B Commercial Driver's License (CDL) with a (P) passenger endorsement and no air brake restriction at time of hire. Applicants with a Restriction of "L-Vehicles Without Air Brake Systems Only", "N-NO Class A and B Passenger Vehicle", and ""P-No passengers in CMV bus" are not eligible.
Must possess:

• A Valid driver's license at time of application.
• A Valid State of Alaska Commercial Driver's License with Passenger endorsement with no restrictions at time of hire.

Preferences:

• Educational or professional background specific to Transportation or Logistics Management.
• Experience working in an organized labor environment.
• Familiarity with Federal Transit Authority drug & alcohol regulations.
• Familiarity with Federal and State occupational safety and health regulations/

Additional Important Information
The Municipality of Anchorage participates in the U.S. Department of Homeland Security E-verify Program. For more information, please go to E-Verify® is a registered trademark of the U.S. Department of Homeland Security.
If selected for hire, appointment in this position will be conditional based upon the submission of a current copy of the applicant's State of Alaska Class B Commercial Driver's License (CDL) with Passenger endorsement with no air brake restriction and a current (dated within 30 days from date requested) copy of his/her Department of Motor Vehicle driving record, including a driving record from previous states if the Alaska driver's license was first issued within one year prior to application, documenting an acceptable driving history. The processing fee(s) are the responsibility of the selected applicant.
Applicants with a Restriction of "L-Vehicles Without Air Brake Systems Only", "N-NO Class A and B Passenger Vehicle", and ""P-No passengers in CMV bus" are not eligible.
For information on acceptable driving history, please refer to the
All required certifications and licenses must remain current for the duration of employment.
As a condition of employment, the person selected will be required to successfully complete a medical physical exam and functional capacity examination and will also be required to successfully complete a drug test prior to beginning work and will be subject to future periodic drug and alcohol tests on a random basis without advance notice.
If selected for hire, appointment in this position will be conditional based upon the satisfactory review and completion of the Previous Employer Alcohol & Drug Test Information Forms. Names, addresses, and phone numbers for positions that required Department of Transportation testing for the last two years will be required in compliance with § 40.25 and § 382.405(f) and (h).
If selected for hire, the appointment in this position will be conditional based upon a satisfactory background check. A background check encompasses criminal history, verifying education, and verifying dates of employment.
Military Service Interview Preference:
Veterans or who wish to be considered for interview preference as permitted in Municipal Personnel Rules 3.30.031 D must attach to the application a copy of their DD Form 214, DD Form 256, NGB Form 22, or a letter from the US Department of Veterans Affairs recognizing the person as a veteran. The attached documentation must show an honorable discharge or general (under honorable conditions) discharge. The minimum qualifications of the position must be met for preference consideration.
Individuals currently serving as a member in good standing in the National Guard or the organized military reserves who wish to be considered for interview preference as permitted in Municipal Personnel Rules 3.30.031 D must attach proof of current service to the application. Proof of current service can be shown by submission of a statement of service which, at a minimum, shows full name, date of birth, Social Security Number, date service began, branch of service, rank, name of command providing the information, and unit of assignment. The statement of service must be on a form or letterhead of the individual's command organization and show the name, signature, title and contact information for the signer providing the statement of service. The minimum qualifications of the position must be met for preference consideration.
The Municipality of Anchorage is an employer of National Service. Please be sure to include any volunteer work with AmeriCorps, Peace Corps, or other national service programs on your application in the work history portion.
Application Process:
Once an applicant clicks the "Apply" link underneath the header section of a vacancy announcement, they will be directed to the website to log into their existing account (or to create an account) of their application profile. Applicants will create or review their profile, make any updates necessary, and submit their application from their personal account. NOTE: The GovernmentJobs website and applicant's profile accounts are not administered by the Municipality of Anchorage. For technical assistance or customer service regarding an account profile, applicants may contact the GovernmentJobs customer support line at 1-855-524-5627.
For general questions regarding Municipal vacancy announcements or the employment process with the Municipality of Anchorage, applicants may contact the Human Resources Department at (907) 343-4442 during regular business hours of Monday - Friday 8:00 a.m. - 5:00 p.m. Alaska Time.
The MOA is an EO and AA employer and complies with Title I of the ADA.
For information regarding requests for reasonable accommodations related to employment under the Americans with Disabilities Act, please contact the Municipality of Anchorage ADA Coordinator at (907) 343-4571
The Municipality of Anchorage (MOA) offers a competitive benefits package to eligible employees that may include:
Health / Medical Benefits:

• Medical/Dental/Vision/Audio
• Life Insurance
• Dependent Life Insurance
• Short Term Disability
• Long Term Disability
• Flexible Spending Accounts - Health and Dependent Care
• Health Savings Accounts

Retirement:

• State of Alaska Public Employee Retirement System (PERS) Program
• 401(k) and 457 Savings Plans

Employer Paid Benefits:

• Employee Assistance Program
• Paid Leave Plan
• 13 Paid Holidays

For an overview of our medical benefit package go to
01
In order to be considered, applicants must provide accurate and complete education and work history information in its entirety. The referenced information listed on the online application will be used to determine the applicant's qualifications toward meeting the minimum requirements for the position (e.g., if you list that you have 6 years of experience in a certain field, that experience must be easily identifiable on the 'Work Experience' section of your application).
Attaching a resume is not an alternative to filling out the application in its entirety. Noting "see resume" or any similar comment on any portion of your application may lead to you being disqualified for the position.
If the experience you reference in the below questions is not clearly included and described in your Work History section, your application will be considered not qualified for this position and you may be removed from consideration.
Do you understand, in order to be considered for this position, accurate and complete education and work history information must be provided?

• Yes
• No

02
Which of the following best describes your level of education as it relates to this position?

• None/less than High School
• High School Diploma / GED / Equivalent
• Associate's Degree in Business Administration, Business Management, Computer Information Systems, Civil Engineering, Logistics, Planning, or similar discipline
• Associate's Degree in a different field
• Bachelor's Degree in Business Administration, Business Management, Computer Information Systems, Civil Engineering, Logistics, Planning, or similar discipline
• Bachelor's Degree in a different field
• Master's Degree or Higher in Business Administration, Business Management, Computer Information Systems, Civil Engineering, Logistics, Planning, or similar discipline
• Master's Degree or Higher in a different field

03
How many years of experience do you have in transportation operations or logistics?

• 0 to less than 2 years
• 2 years to less than 4 years
• 4 years to less than 6 years
• 6 years to less than 8 years
• 8 years to less than 10 years
• 10 years to less than 12 years
• 12 years or more

04
Describe the experience you referenced for the above question and indicate which position(s) in your application's Work History supports your response.
Noting "see resume", "N/A", or a similar comment may result in you being removed from consideration for this position.
05
In reference to your response to Question #3, how many years of experience do you have in an administrative or supervisory capacity for a transit operations program?

• Zero to less than 1 year
• 1 year to less than 2 years
• 2 years to less than 4 years
• 4 years to less than 6 years
• 6 years or more

06
Do you have experience and knowledge of the People Mover system?

• Yes
• No

07
Describe the experience you referenced for the above question and indicate which position(s) in your application's Work History supports your response.
Noting "see resume", "N/A", or a similar comment may result in you being removed from consideration for this position.
08
Do you currently possess a valid driver's license? Note: Current valid driver's license of any kind MUST be attached to the application in order to be considered.

• Yes
• No

09
Do you possess a valid State of Alaska Class B Commercial Driver's License (CDLB or greater) with passenger endorsement and no air brake restriction OR have the ability to obtain one by the time of hire?

• Yes
• No

10
Do you possess a valid State of Alaska driver's license AND State of Alaska Commercial Learner's Permit (CLP) OR have the ability to obtain them by the time of hire?

• Yes
• No

11
If you answered Yes to the above question, do you understand within 120 days (approx. 4 months) you must obtain a valid State of Alaska Class B Commercial Driver's License (CDL) with passenger endorsement and no air brake restriction?

• Yes
• No
• N/A - I answered 'No" to the above question

12
How many years of professional experience do you have in investigating and responding to customer complaints?

• Zero to less than 1 year
• 1 year to less than 2 years
• 2 years to less than 4 years
• 4 years to less than 6 years<...