Address
Form of workAre you the type of person that enjoys working for a Company where employees are valued, rewarded, and encouraged to challenge themselves to grow personally and professionally? Do you like working for a family owned Company that is a leader in each of our respective industries and allows you the opportunity to contribute to our success?
If you answered “yes,” then apply now for your opportunity to join a remarkable organization where personal and career goals are realized.
What's In It For You
- Competitive pay with annual increases
- Benefit eligibility on your first day with low employee premiums that are far better than the industry average
- Free Company services such as Internet, video, and telephone. What’s even better is you can enjoy discounted services from our affiliate companies!
- You’ll have access to a number of career developmental resources to grow personally and professionally
- Generous paid time off and holidays
The Operations Supervisorwill offer day-to-day local supervision and support for Installation and Field Technicians within a designated area of responsibility. The individual in this position will provide essential support to the General Manager by advising them of any business and operational needs. The successful candidate must be self-driven with the ability to work both independently and as part of a team and will be responsible for departmental performance, proper staffing, training, and other operational functions. Other key functions will include weekly/monthly/semi-annual/annul reporting and administrative support.
- Provide day-to-day leadership of system operations personnel.
- Supervise the day-to-day operations of the Workforce Operations Team, including supervising and developing staff, providing direction relating to work assignments and projects, evaluating performance, and identifying opportunities for improvement.
- Oversees the monitoring of real-time activities and potential staffing adjustments to balance the goals and objectives of various operations.
- Ensures effective and efficient utilization of resources. Plans, organizes, and manages the workload through accurate forecasts, staff calculations, schedules, and management reports.
- Assure compliance with all Armstrong and local system policies and processes.
- Develop all employee’s skill sets and job effectiveness through the use of informal and formal training.
- Foster an environment of teamwork between other leaders/departments.
- Demonstrate an open-door style of communications to be available to answer questions, talk with employees, and generally assist with any issues requiring additional support.
- Act as the main point of contact with the local office, dispatch, and the NOC for operational related issues.
- Manage all Safety related activities for the system including completion of monthly Safety meetings.
- Oversee local vehicle maintenance, repairs, and reporting needs for the entire group.
- Manage the point allocation system to define the workload for each employee while properly balancing employee workload with customer service expectations.
- Analyze shift coverage needs, on-call strategies and overtime expectations to meet customer demands for after-hours work and for desired service call responsiveness.
- Approve all requests for vacation and other time-off, consistent with the goals of adequate staffing at all times.
- Ensure accuracy of time reporting for employees and invoicing for contractors.
- Oversee completion of annual performance appraisals for all team members.
- Handle escalated customer issues, including complaints related to Armstrong’s service, problems arising during employee visits to customers’ homes, property damage, etc., in a timely manner.
- Manage operations to assure achievement of related business goals.
- Utilize scorecard reports to identify strengths and areas of development for team members.
- Utilize Workorder and Workforce management reporting to ensure a well operated department.
- Provide department performance updates to leadership as required.
- Participate in annual budgeting and business planning process.
- Ability to produce and understand financial models and the impact on budget and business needs.
- Participate in cross-company policy/procedure discussions and provide input.
What You'll Need
- 5 plus years’ experience in the communications industry.
- Associates degree preferred.
- Demonstrate a positive attitude & leadership skills.
- Well defined ability to think strategically and critically.
- Familiar with fiber optic installation and service/repair standards.
- Familiar with MS Word, Excel, and Power Point.
- Excellent Driving Record.
- Good writing skills & Presentation Skills (comfortable with public speaking.)
- Interviewing skills.
- Supervisory and employee development skills.
- Dependable with a willingness to work overtime.
What We Are
Armstrong Utilities, Inc. connected our first cable television customers in 1963, in Butler, Pennsylvania. Since that time, we have continued to keep pace with the technological advancements of this ever-changing industry.
Our first customers received nine channels. Today, Armstrong offers consumers hundreds of viewing options, High Speed Internet service, telephone service and a variety of business products, all over our state-of-the-art broadband network.
Throughout our more than 50 years in cable television, Armstrong has been a leader in innovation. Using fiber optics and advanced technology, our networks are designed to provide leading-edge services and high reliability.
Armstrong has always relied on the great people who work for us. Nationally recognized for customer service excellence, their dedication to the customer has kept us a leader in the industry.
Armstrong is an Equal Opportunity Employer.
