Operations Supervisor - New Orleans

Job TitleOperations Supervisor - New OrleansLocationNew Orleans, LA Department Acadian Ambulance FLSA Status Exempt Shifts hiring Full-time, Night Shift

Job Summary: Provide immediate supervision of employees, stations, units and spare units in assigned area to ensure quality patient care and transportation of the sick and injured in accordance with local, state, national and Acadian Ambulance standards of practice. 

 

Duties and Responsibilities: Except as specifically noted, the following functions are considered essential to this position.

• Supervision, training, scheduling and evaluation of employees by working on a sprint unit as needed.
• Respond to accidents and disasters while working on an assigned sprint truck; act as first responder as needed.
• Oversee completion of all logs and time sheets; ensure compliance with medical reporting requirements. Conduct internal medical audits. Obtain signatures as requested.
• Coordinate equipment routing to units and stations. Monitor condition of mainline and spare units.
• Monitor performance issues including AMPS, refusals, on-scene times, AllSafe reports, station maintenance.
• Act as liaison between management and field personnel. Communicate policy changes, post memos and distribute information as needed.
• Assist operations manager with marketing efforts. Visit hospitals and other medical facilities to promote positive community and business relations.
• Investigate customer-call inquiries related to customer service, operational and clinical performances.
• Must be able to make independent decisions concerning the safety of EMS employees and to act decisively when necessary to ensure patient care, public safety and employee safety are not compromised.
• Participate in goal setting and strategic planning.
• Participate in disaster drills, monthly staff meetings, community meetings.
• Special projects or other assignments/duties as deemed necessary by operations manager/VP.
• Qualifying candidate must have previous experience as a Paramedic Field Supervisor.  

These duties, responsibilities, requirements, and conditions are not intended to be all-inclusive and may be expanded to include other duties, responsibilities, requirements and conditions.

 

Physical Demands:

Physical activities and the amount of time spent performing each while on this job:

                                                           AMOUNT OF TIME

 

None

Up to 1/3

1/3 to 2/3

Over 2/3

Stand

 

 

 

x

Walk

 

 

 

x

Sit

 

 

 

x

Talk or hear

 

 

 

x

Use hands to finger, handle or feel

 

 

 

x

Climb or balance

 

x

 

 

Stoop, kneel, crouch or crawl

 

 

x

 

Reach with hands and arms

 

 

x

 

Taste or smell

 

x

 

 

 

Weight lifting requirements and the amount of time spent lifting on this job:

                                                           AMOUNT OF TIME

 

None

Up to 1/3

1/3 to 2/3

Over 2/3

Up to 10 pounds

 

 

 

x

Up to 25 pounds

 

 

x

 

Up to 50 pounds

 

 

x

 

Up to 100 pounds

 

x

 

 

More than 100 pounds

 

x

 

 

 

Vision requirements:

X

Color Vision (Able to identify and distinguish colors.) 

X

Distance Vision (Clear vision at 20 feet or more.) 

X

Close Vision (Clear vision at 20 inches or less.) 

 

X

Peripheral Vision (Able to observe areas that can be seen up and down or to the left and right while eyes are fixed on a given point).

X

Depth Perception (Able to judge distances and spatial relationships.)

X

Focusing (Able to adjust the eye to bring an object into sharp focus.)

 

Work Environment:

Specific situations that lead to environmental conditions can include hazardous materials calls, electrical emergencies, vehicular accidents, outdoor emergency settings, hurricanes, tornadoes, industrial accidents, conditions affecting driving, settings where heavy equipment such as extrication tools are in use, etc.

 

Exposure to environmental conditions and the amount of time exposed to each on this job:

                                                           AMOUNT OF TIME

 

None

Up to 1/3

1/3 to 2/3

Over 2/3

Wet, humid conditions (non-weather)

 

 

x

 

Work near moving mechanical parts

 

 

x

 

Work in high, precarious places

 

X

 

 

Fumes or air borne particles

 

X

 

 

Toxic or caustic chemicals

 

 

X

 

Outdoor weather conditions

 

 

 

X

Extreme cold (non-weather)

 

 

 

X

Extreme heat (non-weather)

 

 

 

X

Risk of electrical shock

 

X

 

 

Work with explosives

X

 

 

 

Risk of radiation

X

 

 

 

Vibration

X

 

 

 

 

Noise level associated with this job:

Moderate Noise (Examples:  business office with typewriters and/or computer printers, light traffic).

Loud Noise (Examples:  metal can manufacturing, large earth-moving equipment).

Very Loud Noise (Examples:  jack hammer work, front row at rock concert).

 

Qualifications:

• High School Diploma or GED
• Experienced paramedic with strong organizational skills required
• Previous supervisory experience or demonstrated leadership ability
• CCT certification and successful completion of the NIMS 300 course are preferred
• Graduation from or participation in ACES program preferred
• PALS certification preferred
• National and/or State certification as an Emergency Medical Technician-Paramedic determined by appropriate state requirements
• Current CPR certification as established by the American Heart Association
• Current ACLS certification as established by the American Heart Association
• Current and valid state-issued driver's license determined by appropriate state requirements (equivalent of a Louisiana Class "D" driver's license)
• Must have a good driving record
• Must be able to drive large vehicles in normal and adverse conditions
• Must have personal computer skills
• Must be able to read, write and communicate professionally and effectively with employees and managers
• Must possess the ability to write simple correspondence or reports
• Must possess the ability to effectively present information in one-on-one and small group situations to other employees and/or managers
• Must be knowledgeable of company protocols, operational procedures and safety policies

 

Interpersonal Requirements:

• Maintain social, ethical and organizational norms.
• Achieve accomplishment of all task details, no matter how small.
• Maintain good personal motivation; develop a sense of ownership of job tasks and results.
• Must have a sense of urgency for all work performed.
• Must maintain professionalism and respect with patients, co-workers, emergency service providers, healthcare workers and the general public.

 

Training Requirements:

• Orientation to job requirements.

 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.