AddressDescription
Position Type :
Full timeType Of Hire :
Experienced (relevant combo of work and education)Education Desired :
Bachelor's DegreeTravel Percentage :
0%Job Description
As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we'd like to ask you: Are you FIS?
About the role
As Operations Supervisor, you'll manage daily operations of processing functions and maintenance of processing infrastructure ensuring service level agreements are met in support of clients and company mission-critical business requirements.
What you will be doing
• Manages the processing environment to protect production systems critical to the success of the business.
• Delivers an operations environment that meets all service level agreements, e.g., 24/7 availability, response time parameters, etc. and availability targets.
• Develops and recommends tactical and strategic plans for processing operations.
• Selects, trains, develops and leads an efficient and effective processing team.
• Identifies and recommends cost-saving and continuous improvement initiatives within the processing area.
• Ensures all backup and recovery and disaster recovery processes will meet or exceed business requirements.
• Develops and implements team standards and procedures that support departmental standards and procedures.
• Develops and executes project plans, budgets and schedules for documentation of work and results.
• Develops, manages and forecasts the budgets for the relevant cost centers.
What you will need
• Bachelor's degree in business or the equivalent combination of education, training, or work experience.
• Knowledge of all processing phases.
• Knowledge of processing administration and processing activities and controls.
• Knowledge of FIS products and systems.
• Proficiency in client communication and escalation management.
• Knowledge of project management methods and techniques.
• Proficiency to effectively supervise, lead and manage staff members.
• Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization, e.g., executive, management, individual contributors.
• Excellent problem solving, team and time management skills managing multiple deadlines for self and others
• Proficiency in evaluating the performance capabilities of subordinates as well as counsel subordinates in development and/or corrective discipline.
• Proficiency in making projections of future expenses based on analysis of cost effectiveness of past expenditures
• Proficiency to operate independently.
What we offer you
At FIS, you can learn, grow and make an impact in your career. Our benefits include:
• Flexible and creative work environment.
• Diverse and collaborative atmosphere.
• Professional and personal development resources.
• Opportunities to volunteer and support charities.
• Competitive salary and benefits.
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
EEOC Statement
FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here
For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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