Operations Specialist - Refrigerated Logistics

We are looking for a solution-oriented team member with attention to detail and a can-do positive attitude for our refrigerated freight brokerage firm. We are an ever-evolving, dynamic, growing company with a drive for operational excellence. The ideal candidate evaluates, optimizes, and creates strategic pathways to success while maintaining our fun culture. Our size and passion allow us to pivot quickly and implement instrumental change at a fast pace. You juggle multiple responsibilities and wear lots of hats. If this sounds like you, come join us!

• Ability to manage company Operational KPIs and scorecard based on late deliveries, tracking, carrier performance, customer performance, sales, and claims.
• Operational Leadership: Oversee and manage day-to-day operations of the Refrigerated Logistics brokerage division. Develop and implement efficient operational processes to optimize workflow and ensure timely delivery of goods. Collaborate with cross-functional teams to streamline communication and enhance overall operational effectiveness.
• Customer Satisfaction: Work closely with the sales team to understand customer requirements and expectations. Implement strategies to enhance customer satisfaction and maintain high service levels. Resolve operational issues and address customer concerns promptly.
• Technology Integration: Leverage technology and logistics management systems to optimize operations. Stay abreast of industry trends and advancements to identify opportunities for process improvement.
• Compliance and Safety: Ensure compliance with industry regulations and standards. Implement safety protocols and procedures to maintain a secure and compliant operation.

Qualifications:

• Bachelor's degree in Business, Logistics, or a related field a plus!
• Proven experience in Refrigerated Logistics and transportation management.
• Strong leadership and decision-making skills.
• Excellent communication and interpersonal abilities.
• Familiarity with logistics management software and systems.
• Knowledge of refrigerated transport regulations and best practices