Operations Specialist Ii

Description:

ABOUT THE COMPANY

We’ve been building businesses on Amazon for more than 10 years and we continue to be on the forefront as Amazon platforms evolve. We’re uncomfortable calling ourselves experts - since Amazon is always changing, we’re constantly adapting - but the breadth of our knowledge is vast and our team’s diverse experiences elevate our partners’ businesses. We’re marketers, advocates, data scientists, supply chain managers, Amazonians, advertisers and merchants. But most importantly, we’re brand builders. Let’s build brands together.

POSITION OVERVIEW

The Operations Specialist II responsibilities include working with both Amazon Vendor Central and Seller Central clients to provide product inventory management, product demand forecasting, Amazon fulfillment center order creation, shipping coordination, dispute management, and associated reporting. The ideal candidate should have experience in inventory management, warehouse operations, and transportation coordination. Above all, this candidate should have strong attention to detail and initiative in completing tasks.

Responsibilities/Accountabilities

• Responsible for overseeing increasingly complex clients assisting with premier clients
• Lead discussions with clients to troubleshoot operational issues, recommending & supporting best path forward
• Assist the Vendor Operations Manager in planning, organizing and coordinating functions relating to Vendor Operations
• Monitor operational performance infractions and chargebacks in Vendor Central and report on changes and trends weekly, monthly, and quarterly
• Submit and track disputes per best practices SOP’s and client SLA’s and escalate any denials to Amazon as needed
• Ensure sufficient FBA product inventory for future sales while minimizing overstock and storage fees
• Conduct regular review of vendor product inventory
• Generate and format sales and inventory reports for analysis
• Utilize reports and internal tools for inventory forecasting
• Create periodic product ordering recommendations for clients
• Finalize shipment order availability, origin, and services with clients
• Create and submit order shipments in Amazon Seller Central
• Analyze shipment options to find the most cost-effective shipment solutions
• Coordinate shipping with vendor warehouses
• Track and trace shipments from creation to delivery
• Ensure shipped product is received and accounted for at fulfillment centers
• Troubleshoot and solve transportation issues with Amazon
• Create cases for vendor reimbursements, order adjustments, and technical issues with Amazon
• Analyze FBA product inventory to ensure sufficient stock for future sales while minimizing overstock and storage fees

Knowledge/Skills

• Strong skills in MS Excel and familiar with increasingly complex formulas and functions
• Knowledge of truck transportation processes and terms
• Familiar with warehousing packing, labeling, and fulfillment
• Experienced in inventory forecasting
• Strong attention to detail
• Strong communication skills
• Strong aptitude for customer service
• Data and technical experience a plus – EDI/API

Sponsorship for work visa unavailable

Equal Opportunity Employer

Requirements:

Qualifications

• Bachelor’s Degree or H.S. diploma with equivalent experience
• 3+ years experience working in inventory management
• Experience in warehouse and/or transportation operations