Address
Form of work
SalaryThe Operations & Sales Supervisor will be responsible for all aspects of operations at the hotel and provides support to the Operations Managers and General Manager.
Supervises and coordinates hotels activities to obtain optimum efficiency and economy of operations and maximize full potential with a balanced focus on hotels mission, guests, employees and owner’s satisfaction.
OPERATIONS MANAGERS DUTIES AND RESPONSIBILITIES:
- Assist the Operations Manager’s and General Manager in day-to-day operations.
- Provides training to staff.
- Acts as the hotels director of guest service and promotes the property within the hotel industry and local community.
- Monitor the Guest feedback on Trip advisor, OTA's etc. and hotel GSS surveys.
- Receives and resolved or assists the General Manager in resolving guest complaints and service recovery process.
- Selects or assist in the selection of hotel staff and completes all new hire paper work if needed.
- Assisting the General Manager during Morning meetings or conducts the morning HOD meetings in the absence of the Operations Manager or General Manager.
- Adheres to all franchise and company procedures and regulations as well as standard operating procedures.
- Ensure full compliance to Hotel operating controls, SOP’s, policies, procedures and service standards.
- Ensures the objectives and goals to achieve brand positioning and success.
- Builds owner loyalty through proactive communication, setting and managing expectations and delivering solid business results.
- Assist GM in key property issues including customer service.
- Performs daily, weekly and monthly property inspections.
- Ensures property, grounds, physical plant and work areas maintained to standard.
- Builds strong working relationships and communications with hotel staff, HOD's and other departments to ensure maximum operating effectiveness and fulfilment of special event need.
- Audits on par stock on all areas to make sure that all required hotel supplies are ordered and stocked in advance of need.
- Performs sudden audits on rooms and other operating areas.
- Provide effective leadership to hotel team members.
- Ensure hotel staff is provided with uniforms and name tags, and upholds property grooming standards.
- Ensures effective, timely and accurate communications flow with regards to hotel policies and procedures.
- Must be available 24/7 in case to respond to any guest or employee emergencies.
- Corporate client handling and take part in new client acquisition along with the sales team whenever required.
· Perform direct phone sales, email prospecting, internet prospecting and direct cold calls within assigned market.
· Maintain existing account files and solicit new accounts.
· Coordinate sales activities with other operating divisions at the property.
· Work evenings and weekends as required for entertaining clients as part of the sales process and working with groups.
- Respond to audits to ensure continual improvement is achieved.
- All Other duties as assigned by the General Manager or Operations Manager(s).
- Should have Front Desk and/or Housekeeping and sales experience at the Supervisory level or more in a Hotel setting.
Courtyard by Marriott Williston is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, age, national origin, ancestry, citizenship, disability or veteran status.
Job Type: Full-time
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Day shift
- Evening shift
- Monday to Friday
- Weekends as needed
Ability to Relocate:
- Williston, VT 05495: Relocate before starting work (Required)
Work Location: In person
