Operations Manager/Shift Supervisor

Volunteers of America-Greater New York (VOA-Greater New York) is an anti-poverty organization working to end homelessness in the New York area by 2050. We operate over 60 programs across New York City, Northern New Jersey and Westchester County including emergency, transitional and permanent housing. Our services extend to families experiencing homelessness, survivors of domestic violence, people living with HIV/AIDS, veterans, youth aging out of foster care, adults with behavioral health or substance use needs, and others in need, including a special education preschool program.
We are in search of new talent in the following position...
Position: Shift Supervisor/Operations Manager
The Shift Supervisor is responsible for facilitating daily shelter operations.
Jamaica Women's Employment Shelter is a transitional shelter for women who are
experiencing homelessness and are employed or deemed employable, and; referred by the New York City Department of Homeless Services (DHS).
Jamaica Women's Employment Shelter is a transitional shelter for women who are experiencing homelessness and are employed or deemed employable, and; referred by the New York City Department of Homeless Services (DHS). To learn more about the program, copy and paste this link into a browser https://www.voa-gny.org/housing
Location: 95-10 218th Street • Queens Village, NY 11429
Minimum Qualifications:

• High school diploma or GED preferred plus one-year relevant experience working in a similar capacity in a social service setting.
• Must possess good interpersonal skills and basic computer knowledge.
• Certifications in security required and Fire Safety (F-80) obtained within 3 months of hire.

Shift Supervisor/Operations Manager Principal Responsibilities:

1. Supervise delivery of program services including intake, bed assignments, case
   management services, distribution of client mail, lockers, meal cards and medication
2. Ensure optimal customer service is being provided to clients.
3. Ensure recreation activities are occurring.
4. Ensures the facility is adequately staffed at all times.
5. Work with DHS PD to ensure the daily security and safety of the facility.
6. Supervise facility maintenance, cleaning staff and fire safety
7. Manage community relations and communicate with relevant authorities as needed.

Employees receive an exceptional benefits package including

• Medical
• Dental
• Vision
• Prescription coverage
• Life insurance,
• Retirement plan
• Educational Reimbursement Program (includes tuition and license/certification)
• Paid Time Off which is accrued monthly and roles over from year to year. In addition;
• Paid Birthday Holiday

And much more...
To learn more about VOA-Greater New York, copy and paste this link into a browser: https://www.voa-gny.org/about
VOA-Greater New York is an Equal Opportunity Employer/Vets/Disabled/Other Protected Categories. Apply today!
Other details

• Job Family Program Services - Administration
• Job Function Coordination
• Pay Type Hourly
• Min Hiring Rate $28.13
• Max Hiring Rate $28.13
• Required Education High School

Apply Now