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Form of workDayton Physicians Network is looking to hire an Operations Manager for our Middletown location!
Summary:
Under the direction of the Administrative Director, the Operations Manager has the responsibility for the daily on-site operations of his/her assigned location(s).
Schedule:
Monday - Friday 8:00am to 4:30pm
No weekends, evenings or holidays!
Work/life balance schedules
Why work for Dayton Physician's Network?
- Full-time employees are eligible for health, dental and vision benefits
- Company holidays and a flexible holiday!
- Generous Paid Time Off (PTO) Package
- Additional accrual increase after 1 year of service with Dayton Physicians!
- 401K
- Scrub Allotments
- Yearly Bonus Program
- Dayton Physicians Network as an Independent Practice<--- Watch video here!
DPN Core Value Expectations:
The CARES model reflects the principles that guide our day-to-day behaviors; our decisions, our actions, and our relationships with each other and with the patients and families we serve. All DPN employees are expected to embrace and demonstrate the following:
- COMPASSION: we show compassion for others
- ACCOUNTABILITY we hold ourselves accountable for our actions
- RESPECT: we show respect for others
- EXCELLENCE: we strive for excellence in all that we do
- SERVICE: we provide outstanding service to our patients, team members and community.
Additionally, as DPN is a service-oriented organization, All DPN employees are expected to embrace and demonstrate the following when interacting with patients, employees and other customers:
- Smile, make eye contact and greet with energy!
- Restate what you are hearing. Listen patiently and compassionately to complaints. Our patients and families are likely going through a difficult time. Irritability on their part is not about you.
- Give full attention. Turn away from the computer screen and face the person you are conversing with.
- Explain any potential delays in service and provide frequent updates.
- Empathize (feel empathy for someone)
Essential Duties and Responsibilities:
- Oversee daily operations of site which includes medical oncology, radiation oncology, imaging services
- Works collaboratively with other Operations Managers to ensure standardization of processes and coordination of efforts.
- Ensures regulatory compliance of facility;
- Manage vendors supporting the facility with services, equipment and supplies;
- Proactively collaborates with other service lines to ensure patient centered care and clinical/operational integration;
- Works with Human Resources and operations team to maintain staffing levels;
- Oversees on-site new hire orientation and continuing education and training
- Ensure collaboration and communication between the clinical and administrative staff;
- In collaboration with clinical team leads ensure that clinical support resources are coordinated effectively;
- Adheres to annual budget. Provides input into budget setting process.
- Manages annual performance reviews and employee development;
- Conducts staff meetings;
- Disseminates and educates the staff on DPN policies and procedures;
- Participates in ongoing performance improvement training and initiatives;
- Follow all health care privacy and safety rules and adheres to Dayton Physicians Core Values and holds staff accountable for the core values and safety rules;
- Other duties as assigned.
Supervisory Responsibilities:
This position supervises all medical office, administrative, clinical and technical staff within the locations assigned.
Required Education and/ or Experience:
Bachelor’s Degree in related field required and/or 3–5 years operations management experience preferred.
General Skill Requirements:
- Excellent oral and written communication
- Working knowledge of Microsoft Office, including Word, Excel and Outlook.
- Experience working with electronic medical record
- Attendance and punctuality are essential requirements of this position to provide excellent customer service to both our internal and external stakeholders.
Physical/ Mental Demands:
While performing the duties of this job, the employee is regularly required to use hands to assist patients, reach with hands and arms; and talk or hear. The employee frequently is required to stand, walk, and sit. This position is normally required to carry 5-10 pounds a distance up to four (4) feet. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
- Will be required to be on feet 55% of the day.
- Chemo-Radio-Bio-exposures.
- Exposure to physical illnesses.
- Exposure to potential hazards of heavy technical equipment and potential to harm others.
- Must be highly attentive to operation of equipment which has the potential to be hazardous.
- Potential for radiation exposure which must be constantly monitored.
- Hours
Environmental/ Working Conditions:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Patient care and non-patient care environments requiring frequent contact with office staff and physicians. Possible Chemo-Radio-Bio and physical illness exposures. Exposure to potential hazards of heavy technical equipment and potential to harm others. Must be highly attentive to operation of equipment which has the potential to be hazardous. Potential for radiation exposure which must be constantly monitored.
Work may be stressful at times. Use of computers and software such as MS Office, and EHR systems.
