Operations Manager Nyc

The ideal candidate is someone who is willing, able and wants to have a major impact in key areas of Klen Space during its growth years; is excited about small business challenges; isn’t afraid it get their hands dirty; works effectively and efficiently in a high-pace, stressful, time-constraint and/or resource-constraint environment; is technologically a quick learner, detail-oriented, and trustworthy; and can work in the field/on-the road and remotely.

Primary Responsibilities:

• Address and resolve all issues concerning field operations
• Visit customers / project sites and attends periodic meetings
• Assist in the transition of new project starts, including helping to identify and set up the best way to document or track metrics / reporting / accountability measurements
• Handles issues with project managers and supervisors; verifies reports are done correctly by project managers; analyzes timesheets of project managers; does surprise inspections of project managers/supervisors.
• Cover project manager/supervisor call outs in an emergency
• Review and refine project budgets for each client
• Develop and implement policies for maximizing operational efficiency and profitability, and ensuring accountability
• Ensure the standard operating procedures are followed by everyone in the field
• Makes sure owners/executives only need to deal with large fires and identify potential issues to prevent them
• Identity training needs to ensure staff does not lack the necessary tools to complete each job properly, including project management or supervisory training on how to service clients, how to troubleshoot and how to handle any complaints.
• Initiate appropriate recourse if company policies and procedures are not met as required.
• Communicate with staff in order to resolve performance and personnel problems, and to discuss and implement company policies and procedures.
• Oversee the completion and appropriate department filling of all field reports; accident, incident, damage, etc
• Identify safety requirements, train, and implement safety protocols
• Identify all cleaning equipment required for jobs and train managers/supervisors on equipment so they can train employees properly.
• Inspect and train project managers on how to maintain, repair and upkeep cleaning equipment
• Inspect and train project managers on how to manage supplies, inventory and equipment in company's storage areas
• Recruit, train, evaluate and improve new project managers and field supervisors
• Monitor key metrics and develop action plans for improving company profits
• Oversee the preparation, allocation and management of operations budget to ensure target achievement

Service Development:

• Assist in growing and ensuring the seamless and successful operations of Klen Space’s industrial, warehouse, transit and facilities maintenance division that will lead to significant business revenue along East Coast (focus in NY, FL and DC.), including its floor care division.
• Training all project managers and supervisors on subject matter janitorial knowledge, safety, client satisfaction and proactive leadership thinking.
• Create, evaluate and test new service processes, procedures, and equipment.
• Develop and implement best practices and technology to enhance field productivity and growth

Business development / Bid Estimating:

• Assist in meeting company-wide sales objectives through government bid procurement and private sector relationships
• Travel as needed to east coast and local areas to evaluate potential bid opportunities, attend site conferences, train project managers, oversee/implement transitions for awarded bids.
• As company grows, assist HR manager in hiring regional area managers and estimators.

Existing Clients:

• responsible for overseeing the relationship between our business and clients to minimize clientele attrition and obtain positive past performance reviews;
• examine the client’s needs, the SOW and how the company is delivering on those needs
• how effective and efficient the assigned project manager is for that client.
• Identify new up-selling and cross-selling opportunities within existing accounts
• Review each project’s performance/issues with Project Managers.
• Ensure roster levels and minimize turnover of scheduled field service representatives

Requirements and Qualifications

• A bachelor’s degree in a relevant field (preferred)
• 5+ years of business operations management experience (required)
• Strong leadership and communication skills
• Performance management experience
• Proficiency with standard business software, such as the Microsoft suite and ability to learn to use new programs
• 5+ years janitorial experience (required)
• government contracts
• Bi-lingual in English and Spanish

Job Type: Full-time

Pay is based on experience but starting market rate in the locale is no less than $71k. Bonus and commission structure to be added to the starting rate and experience level.

Benefits:

• Health Insurance
• Paid Time Off
• Per Diem Lodging, meal and travel with proof of receipts

Schedule:

• Monday to Friday
• Weekends
• On-call as needed

Supplemental Pay:

• Bonus Pay

Required travel:

• 50% in local area as day trips (NY / DC / NJ)
• 15% in Florida for project reviews or new bids
• Remainder remote

Work Location:

• Field or on the road / Remote office