Operations Manager

Job Summary: At Five Star Parks and Attractions- Celebration Station. We create an exciting career for passionate individuals to share in bringing entertainment and fun to our guests!

Our vision is to create a safe and fun space for families of all ages to have the best in modern entertainment. Efficiency and teamwork are crucial to what we are looking for in this position. As the Operations Manager you will be responsible for leading a group of talented attraction operators, technicians, and customer service employees in maintaining a fun, efficient, and safe working environment. We are looking for someone who has great communication skills, excellent time management, and is an overall customer service guru.

Reports to: General Manager

An Operations Manager has responsibility for the entire center, by performing the following duties, either personally or by delegating through subordinates:

Management:

• Recruits, hires, trains, evaluates, and terminates all functional managers.
• Exemplifies the core value philosophy to all subordinates
• Builds a culture centered around the core values throughout the facility
• Maintains an open-door policy.
• Co-Lead weekly Ops L10 with GM
• Addresses and resolves all guest issues personally or given to GM if major issue
• Works with GM to achieve year over year growth and profitability
• Holds GSM’s accountable for providing great guest service & upholding core values
• Schedule GSA’s 2 weeks in advance
• Ensures all Jolt checklists are being done on time and done correctly by all team members
• Getting monthly reports together for the accountants
• Maintains team member personnel files, forms, and records.
• Establishes sites goals and develops efforts to ensure that goals are met or exceeded.
• Coordinates facility & building maintenance.

Financial:

• Ensures that deposits are made in a timely manner.
• Takes responsibility for all daily cash deposits.
• Submits all required payroll records.
• Meets or exceeds financial goals set by team
• Creates loss prevention measures
• Develops new ways to increase revenue and average spend per guest
• Manages cost for all aspects in facility including labor & goods sold

Safety:

• Ensures that all Team Members comply with health and safety rules and regulations.
• Implements and documents required safety programs.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education and/or Experience:

High school diploma or general education degree (GED); and a minimum of 2 years of management experience in the field; or equivalent combination of education and experience

Computer Skills:

Working knowledge of the Internet, Microsoft Office Professional, and willingness to learn new software platforms such as out POS system, party booking software and scheduling.

 Language Skills:

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, guests, and the public.

 Mathematical Skills:

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.

Reasoning Ability:

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Celebration Station offers excellent benefits that include:
· 401(k) Retirement Plan
· 401(k) Company Matching
· Health Insurance
· Dental Insurance
· Vision insurance
· Paid Time Off
· Employee Discounts

*Waiting period may apply. Only full-time employees eligible.

Celebration Station is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, genetic status or any other status protected by federal, state or local law.

Additional Requirements:

• Position requires consistent activity, such as walking, bending and lifting
• Must be able to work holidays and weekends
• Employment contingent on background check