Operations Manager - Men's Shelter

Everett Gospel Mission engages with the community to alleviate poverty and is looking for a Full-Time Operations Manager for the Men’s Shelter. This position is responsible for implementing operational policies and practices and services that are guest-centered, dignified, in a confidential atmosphere that assists guests in recovering from homelessness in a Christ-centered environment. If you are committed to consistently delivering top-notch work and would like to work for an organization that cares about success for their clients, then we want to talk with you!

Please Reference JBCSEGMOM18 when applying with your resume, cover letter, and pay expectations.  Please do not contact Everett Gospel Mission directly.

Essential Duties and Responsibilities

• Supervise and ensure proper training of front desk personnel.
• Supervise and ensure proper training of department Leads.
• Oversee assignment of guest and program member’s chore responsibilities and monitor job performance through leads.
• Generate appropriate reports as directed by supervisor.
• Assist management team in guest conflict resolution.
• Ensure incidents reports are forwarded to appropriate personnel.
• Assist in providing encouragement and spiritual guidance specifically to non-program volunteers and residents as appropriate.
• Oversee day center activities that encourage access to EGM programs and homeless recovery services.
• Coordinate volunteer projects at the men’s shelter.
• Coordinate with facilities staff to ensure property meets state, local, and organization standards.
• Coordinate with Kitchen Program Manager in the support of food related services including pantry, kitchen, and drivers.
• Coordinate tours of building.
• Promote and coordinate homeless recovery services that can be offered by partner agency.
• Represent mission to public entities as assigned.
• Ensures prompt reply to general inquiries about the services of EGM Men’s center.
• Participate in Program and Operational staff meetings.
• Coordinate with program staff and support the outcome goals of each program.
• Other duties as assigned.

Qualifications

• 2+ years in a leadership role with increasing responsibilities.
• Bachelor’s Degree or equivalent experience and training.
• Working knowledge of community resources.
• Prior experience with non-profit organizations preferred.
• Ability to work with a diverse population.
• Positive and constructive sense of humor with the ability to laugh at himself/herself and the wisdom to use humor to ease the tension or rescue work.
• Is action oriented, and enjoys a fluid and changing environment.
• Emotionally mature and resilient, capable of handling high pressure environments.
• A strong sense of professional ethics and personal stewardship of EGM’s resources.
• Must operate and source efforts for ministry from maturing relationship with Christ.
• Self-motivated authentic team player who is flexible, proactive, and able to interact positively with all levels of our organization.
• An understanding of poverty and the challenges presented when integrating people from varied socio-economic cultures.
• Excellent verbal and written communications skills (in English)
• Excellent organizational skills and attention to detail
• Demonstrated ability to manage complex tasks and prioritize competing demands in order to meet deadlines
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint)
• A self-starter with a high degree of energy and careful attention to detail. Strong sense of initiative and a process-improvement mindset
• Highly flexible, creative problem solver, with a strong ability to multi-task

PERKS!

• $55,000-62,000/year depending on experience.
• Vacation and Paid Sick Safe Leave Plans
• 100% paid group premiums for medical, prescription, and dental coverage for full time eligible employees.
• Low vision premiums.
• Additional dependents can be added to medical plans, at employee expense through payroll deduction.
• Holiday Pay: 7 paid holidays and 2 floating holidays, 1.5x pay when working holidays.
• FSA available.
• 100% paid life insurance premium including short term disability.
• Retirement plans are available with 3% matching after one year of employment.
• Opportunity for Professional Development.

Equal Opportunity Employer

• Principals only. Recruiters please don't contact this job poster.
• Do NOT contact us with unsolicited services or offers.