Operations Manager

Coffee Regional Medical Center

Director of Operations

POSITION SUMMARY

• Oversees non-billing employees in the CBO.

• Responsible for new physician/ practice setup

• Assists within the office as needed.

OVERVIEW

• The evaluation is to assure individual performance, departmental goals and organizational goals are aligned. It is designed to support communication between the manager and the employee. Employee perception of their own performance is very important. To maximize the benefit of this process, both the manager and the employee participate in the evaluation process.

QUALIFICATIONS

A. Knowledge, Skills, and Abilities

• Excellent customer service skills.

• Reads and understands the English language.

• Ability to think critically and analytically with little or no supervision.

• Ability to work effectively in situations of high stress and conflict and communicate goals and outcomes.

• Ability to process information and prioritize.

• Possesses exceptional verbal and written communication skills.

• Possesses independent work habits, is self-reliant and self-directed.

• Ability to learn, adapt, and change as required by the job functions.

• Ability to maintain absolute confidentiality of material and information accessed and reviewed.

• Basic computer literacy

• Ability to move freely, reach, bend, and complete light lifting.

• Ability to use good body mechanics while performing daily job functions and ability to follow specific OSHA guidelines.

• Ability to maintain attendance to meet standard job practices.

B. Education

• College degree required. Bachelor’s degree preferred.

C. Licensure

D. Experience

• Three years of experience in directly related field preferred.

• Experience in the operation of physician practices.

• Prior management experience preferred.

E. Interpersonal skills

• Must possess excellent interpersonal skills and high adaptability to a changing environment.

F. Essential technical/motor skills

G. Essential physical requirements

• Sedentary: Exert up to 10 lb. of force occasionally and/or a minute amount frequently - Greater than 75%

H. Essential mental requirements

I. Essential sensory requirements

J. Other

• Team Oriented

• Positive Attitude

• Muli-tasking ability

• Organizational skills

• Attention to detail.

• Professional Appearance

• Must be able to direct, control and supervise the activities related to physician practices.

• Must be familiar with data processing capabilities and procedures.

• Must have analytical and problem-solving skills and the ability to work and communicate effectively with departmental supervisors, directors, and upper management personnel.

• Must have oral and written communications ability to train and supervise personnel.

• Must be able to schedule, meet, and maintain daily and monthly routines, assign personnel, and maintain integrity of records.

K. Equipment used

OTHER QUALIFICATIONS

A. Exposure to hazards (body fluid exposure level)

• Level III

B. Age of Patient Populations Served

• No patient contact - none

JOB SPECIFIC DUTIES AND PERFORMANCE STANDARDS

• Below are those tasks, duties, and responsibilities that comprise the means of accomplishing the position’s purpose and objectives. These are critical or fundamental to the performance of the position. They are the major functions for which the person in the position is held accountable. Following are the essential functions of the position, along with the corresponding performance standards.

o Responsible for overseeing CBO non-billing employee's productivity & compliance with policy & procedure.

o Sets up interviews and participates in interviewing applicants.

o Assists in audits of all Physician Practices with the Director of Physician Practices for compliance.

o Assists with applications, credentialing, updating, renewals, and re-attestation for all CRHPP Physicians.

o Responsible for project management.

o Reviews medical records for privacy and security compliance prior to release.

o Assisting with Meaningful Use implementation and attestation.

o Responsible for tracking employee needs and coverage.

o Responsible for new physician/practice set up.

o Researches and gathers benchmarking data as requested by Director and prepare reports with specified data.

o Assists within the office as needed.

EDUCATION AND COMPETENCY

• Attends all mandatory and department-specific education and training programs as required.

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Attends all required education and training and can describe his/her responsibilities related to department safety and specific job related hazards.

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Has met all required competencies for the evaluation period as evidenced by job specific competency evaluations...