Operations Manager

Join Clean Image Services as Our Operations Manager - Lead, Innovate, and Transform with Us!

Job Title: Operation Manager

Pay: $90,000 - $115,000 /year

About Us:

Clean Image Services is a trusted restoration company located in the picturesque Ellensburg, WA area. We specialize in restoring homes and businesses after disasters. We're seeking a Operations Manager to join our team and play a crucial role in ensuring the successful completion of our restoration projects.

Position Summary:

• Oversee Operations to ensure timely service delivery, adherence to quality standards, and customer satisfaction.
• Manage staffing, training, documentation, inventory, equipment, and employee relations.
• Contribute to market leadership through effective recruiting, staff development, and process improvement.

Responsibilities:

• Cultivate a culture of excellence and inspire peak performance from the team.
• Ensure customer expectations are exceeded in disaster restoration and construction services.
• Working with budgets on a daily basis.
• Developing cost estimates, dealing with resource management (Labor Costs, materials, subcontractors, and other overhead/administrative costs associated with work being performed.)
• Identifying cost saving initiatives to enhance operational efficiency.
• Communicate fluidly with GM, challenging ideas for team improvement. Achieve or surpass targets for client satisfaction, quality ratings, and cost performance.
• Maintain production capacity through staffing and efficient inventory management. Collaborate with GM to establish strategic goals for Operations.
• Lead hiring, training, development, and discipline of Operations staff. Assist GM in tracking financial and overall performance of individuals, jobs, and departments.
• Manage inventory and oversee equipment maintenance and repairs. Implement new technology for service delivery. Negotiate with subcontractors and suppliers.

Decision Rights and Authority:

• Hiring and discharge of operations personnel. Development of strategic goals related to operations (with GM). Purchases within the budget established in the strategic plan.
• Determine criteria and performance levels for subcontractor selection.

Working Relationships:

• Coordinate equipment and vehicle purchases with GM. Maintain effective communication with Sales and Marketing to align capabilities with strategies.
• Foster strong relationships with industry contacts.

Performance Competencies:

• Integrity, effective communication, team building, planning and organizing, excellence, coaching, adaptability, dependability, safety awareness, and technological proficiency.

Qualifications:

• Experienced and versed in industry platforms such as Xactimate, DASH, MICA, etc is preferred, not required.
• IICRC certifications are preferred, however they are not required.
• High school diploma (or GED) with 5-7 years of related experience, including 5 years managing other managers.
• Broad business experience across Sales, Operations, Admin, Accounting, and HR. Proficiency in financial reports, constructive confrontation, strategic thinking, and basic math skills.
• Computer proficiency, especially in MS Office, Word, and Excel.

Physical Demands:

• Regular sitting, use of hands, reaching, talking, and hearing.
• Frequent standing and walking. Lifting up to 10 pounds regularly and up to 25 pounds frequently.

Working Conditions:

• Varied duties, including site assessments, customer meetings, project reviews, and inspections.
• Exposure to different environments, including water and sewage, fire damage, and organic growth. Noise level in the work environment is usually quiet.

Benefits:

• Company Vehicle or Mileage Reimbursement!
• Internal Referral Program!
• Holiday Pay, Sick Leave & Birthday Off at 90 Days!
• Retirement Plan Options
• Vacation, Health Insurance and Bonus Eligibility after 1 year!
• Be part of a team dedicated to restoring homes and businesses, making a meaningful impact in the community!
• Opportunity for career advancement and professional growth within our organization!

Clean Image Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.