Address
Form of workThe City of Raleigh is seeking a qualified individual to fill the position of Operations Manager with the Emergency Communications department which will be devoted to emergency 911 police and fire telecommunications, non-emergency call taking, and police and fire dispatch communications. Incumbents provide professional journey-level work in the program administration and analysis of emergency communications.
Must be able to work all shifts to include weekends and in inclement weather.
The Emergency Communications division operates 24/7 and work schedule will vary according to the needs of the department.
Bachelor's Degree in law enforcement, business or public administration, computer science or directly related field and one year of analysis experience involving computer-aided dispatch systems and emergency communications or directly related analytical work.
OR
An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation.
Licensing/Certifications
Must be able to work all shifts to include weekends and in inclement weather.
The Emergency Communications division operates 24/7 and work schedule will vary according to the needs of the department.
- Prepare and manage assigned budgets; monitor expenditures and analyze spending trends; identify required funding for planned initiatives; maintain related financial records and prepares financial reports.
- Supervise staff including conducting performance evaluations, coordinating training, and implementing hiring, discipline and termination procedures.
- Receive and respond to inquiries from citizens, program stakeholders and first responders regarding projects and overall emergency communications function; research data and provide updates and related information.
- Schedule meetings, prepare agendas and coordinate resources; prepare meeting materials; attend meetings and prepare minutes; follow up on assigned action items.
- Research and prepare updates to procedures and policies; work with internal and external stakeholders to review compliance and determine applicable changes.
- Prepare, distribute and maintain contracts and agreements as required by City policy and procedures; obtain City Council approval as required and routes documents through system for final approvals.
- Provide oversight of project management activities related to ECC capital improvement projects; plan and assist in managing project/initiative funding.
- Monitor and maintain readiness of emergency communications back-up center in the event of planned or unplanned evacuation; ensure operational infrastructure and support is in place and available.
- Prepare plans, status updates and reports related to special projects.
- Perform emergency communication services to include receiving and responding to calls and performing dispatch services; maintain telecommunications and equipment/dispatch systems operational skills and provides staff coverage.
Bachelor's Degree in law enforcement, business or public administration, computer science or directly related field and one year of analysis experience involving computer-aided dispatch systems and emergency communications or directly related analytical work.
OR
An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation.
Licensing/Certifications
- CPR certification
- Emergency Medical Dispatch (EMD) certification
- Emergency Fire dispatch (EFD) certification
- Division of Criminal Information (DCI) /National Crime Information Center (NCIC) certification
- Principles and practices of program administration and management. Principles and methods of qualitative and quantitative research.
- Principles and applications of critical thinking and analysis. Supervisory principles, practices and techniques (based on assignment).
- Practices and methods of coaching and leading the work of others (based on assignment). Techniques and methods for organizing, prioritizing, assigning and monitoring work (based on assignment).
- Best practices, trends and emerging technologies. Modern budget practices. Project management principles.
- Applicable federal, state and local laws, codes, regulations (based on assignment).
- Customer service principles.
- Specialized equipment relevant to area of assignment.
- Modern office technology.
- Managing a project or program.
- Researching industry trends, solutions and best practices.
- Gathering data, analyzing findings and applying logic and reason.
- Interpreting, monitoring and reporting financial information and statistics.
- Compiling and sorting data and articulating issues and recommendations.
- Coordinating deadlines and prioritizing competing demands.
- Supervising and evaluating staff performance (based on assignment).
- Training and coaching staff (based on assignment).
- Assigning and monitoring work performed (based on assignment).
- Providing direction to others in order to meet standards.
- Authoring and preparing original reports, documents and presentations.
- Monitoring project schedules, status and compliance.
- Interpreting and applying applicable laws, codes, regulations and standards (based on assignment).
- Providing customer service.
- Utilizing a computer and relevant software applications.
- Utilizing communication and interpersonal skills as applied to interaction with coworkers, supervisors, the general public and others to sufficiently exchange or convey information and to receive work direction.
