Operations Manager

General Summary

Responsible for managing and supervising the O&M management team and employees, FSO/call center operations, and subcontractor effort in operating and maintaining facilities, ensuring quality control and safe facility environments. Plans and executes preventative and corrective maintenance program.

Essential Duties and Responsibilities

• Effectively manages maintenance operations necessary to execute all scheduled maintenance and unscheduled maintenance events described in the PWS within established regulatory requirements.
• Responsible for assigning work orders, staff duties, and reviewing all corrective and preventative maintenance for proper documentation.
• Manages and supervises work orders to ensure timely, accurate, and effective completion and documentation.
• Solicits bids for service contracts for maintenance work and oversees timely completion.
• Serves as the preventative and corrective maintenance subject matter expert for the team to come to for guidance and direction.
• Ensures adherence, compliance, and conformance to contract requirements, SCA, DBA, and other federal regulations, and reviews performance indicators to improve efficiency.
• Analyzes monthly actions to include labor, expenditures, and overtime, and collaborates with the management team and customer on areas of improvement.
• Assists management team with communication between staff and the customer, building positive, long term relationships.
• Ensures building files, drawings, and maintenance records are kept up-to-date.
• Performs Quality Control (QC) inspections; initiates, oversees, and documents corrective and preventative actions in support of the QC program for the employees and subcontractors.
• Plans, manages, directs, and motivates assigned personnel and long-range activities, and ensures all programs and procedures are being properly implemented; promotes process improvement and ISO program.
• Responsible for on-the-job and ongoing training for all maintenance employees and subcontractors in safety, NFPA requirements, and general trade requirements.
• Responsible for parts and materials needed for on time maintenance, and coordinates requisitions with the Purchasing Department.
• Investigates equipment failures and issues to diagnose faulty operation and makes recommendations to PM, O&M team, and FM staff.
• Oversees installation, operation, maintenance, and repair of systems and equipment, and ensures systems are installed and functioning according to specifications.
• Maintains oversight of O&M equipment warranty and reviews comments process.
• Maintains status of all SOs in the hospital and provides continual weekly updates to the PM and FM staff.
• Assists in preparation of monthly reports; reviews assigned PMs, WOs, and SOs monthly to determine percent complete in order to invoice the government.
• Performs over the shoulder inspections and help maintain a safe work environment.
• Shall be on site during the government’s regular working hours.
• Manages other departments and other duties as required.

Knowledge, Experience and Skill Requirements

• 10 years’ experience in operations and maintenance
• 5 years’ experience in supervision of a similar size workforce, and a minimum experience of two trades
• 3 years of government medical research or hospital operations management
• experience.
• High school diploma/GED or Higher Education
• Valid Driver’s License
• OSHA 10-hour Safety Certification
• Knowledge of the proper repair, maintenance, and operational requirements for medical facilities and utilities.
• Knowledgeable and skilled in the operation, repair, and maintenance of HVAC, electrical, plumbing, mechanical, fire, controls, and security systems.
• Experienced with computer programs including all applications of Microsoft, CMMS, and BAS.
• Demonstrated capability to work in a dynamic, fast paced environment; action oriented and able to handle multiple priorities at a time.
• Effective oral and written communications skills
• Ability to read and understand blueprints.
• Knowledge of continuous based monitoring programs and automated guided vehicles.

Work Environment

Work is performed indoors and outdoors in extreme heat and a full range of climatic weather conditions. Required to wear uncomfortable protective clothing and devices when working with hazardous chemicals. Subjected to hazardous gases, high pressure gases, hot liquids, dirt, dust, and oil/grease. Requires physical dexterity, standing, stooping, climbing, and lifting heavy objects to perform duties. Must be physically able to work on ladders, scaffolds, platforms, roofs and in cramped equipment rooms, and other confined spaces.

• Must be able to pass background check and obtain NAC/LAC clearance.
• Possible exposure to hazardous materials, requiring use of respirators and personal protective safety attire and equipment.
• May require entering confined spaces such as ductwork, pits, and crawl spaces.
• Lifting and carrying varies – dependent on location of equipment up to 30-40ft height.
• Ability to push 50 pounds (maintenance equipment); ability to lift minimum of 50 pounds (supplies and equipment).

This job description is subject to change by the employer as the needs of the employer and requirements of the job change.

We maintain a drug-free workplace and perform pre-employment substance abuse testing.